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Provide a facility for customers o Account number dropdown list <br />to invite and manage guest o Guest Email <br />users for online access to their o Access Settings <br />accounts. <br />You have granted Guest Access section includes: <br />o Account Number <br />o Guest Email <br />o Guest Status <br />o Access Details <br />You have been invited as a Guest section includes: <br />o Account Number <br />o Name <br />o Access Details <br />Customer -Facing Smart Forms <br />Customer -Facing Smart Forms to be delivered: <br />o New Service (Residential and Commercial) <br />Provide customers the ability to <br />submit specific service requests. <br />o Transfer of Service <br />o Disconnect of Service <br />o ACH Registration/Recurring Payment <br />o ACH/Recurring Payment Modification/Cancellation <br />o Update Mailing Address <br />o Life Support/Medical Form <br />o Donation Enrollment <br />o Customer Claim <br />o Tree Work Form <br />A. Describe the roles and responsibilities of Customers staff during implementation <br />and provide an estimated level of effort. <br />Please see below for a sample list of responsibilities for the project. Final <br />determination will be made in the eventual SOW. S&S expects The Customers level <br />of effort to be 2-3 resources at 50% for 1 year, with the required effort spiking near <br />Go -Live. <br />5.1 Setup Server & Install Software <br />Description <br />Comments <br />Responsible <br />Install hardware <br />Customers to setup a server connected to the <br />Internet. <br />S&S <br />39 <br />