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Below is a list of required information for <br />submitting a new ticket: <br />1 <br />Complete description of the issue being reported. <br />2 <br />Can the issue be re-created? <br />3 <br />Exact steps user was taking when he/she received <br />an error or ran into a problem. <br />4 <br />Screenshots of the error received, if applicable. <br />5 <br />Description of any recent network changes and/or issues <br />(i.e.: power outage). <br />6 <br />User log in information when required. <br />DEPLOYMENT OF CODE FIXES: <br />Our main priority is to keep customers production environment stable. Fixes will be released to customers once <br />they have been tested and approved by the customer in a train or test environment. Deployments to production <br />will not occur without consent from the customer and in the cases where downtime is required, an agreed upon <br />date and time will be adhered to. <br />ALL customer sources will be managed at S&S. Each developer will follow a defined standard process for <br />deployments of required code. <br />