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d <br />.01 s"`%*M <br />Requests for modifications should be sent to your Systems and Software account manager for review and <br />quote. This includes any requests for enhancements, implementation of new features and requests for <br />upgrades. <br />2020 Hourly Rate - $205 <br />EXAMPLES OF BILLABLE SERVICES THAT REQUIRE A QUOTE <br />• Cognos BI reports <br />o Requests for new reports <br />o Requests for new table/view/model changes for custom needs <br />o Security - additions and changes <br />o Basic administration functions such as scheduling via Cognos, email distribution <br />set up, etc. <br />o Deployment of additional functionality within Cognos such as auditing, DR, managed <br />alerts, detailed documentation, performance monitoring, SQL optimization etc. <br />o Requests for new dashboards <br />o Requests for archive content stores/environment <br />o Request for training content stores/environments <br />• Bill print changes <br />• Process changes <br />• New configuration/criteria set up <br />• Doc Designer - new letters <br />• Adding users (OS and enQuesta) <br />• Rate changes <br />• Extended telephone training <br />• Upgrades and support of third -party software/interfaces <br />• Recovering data resulting from customer error <br />