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I�\i�-, I[, fFr'-J,/ ,,7: IN-1i Iy]AN,_� A ND5_:,FP(-d-, <br />S&S provides the following services as part of the annual maintenance and support contract: <br />• Access to JIRA for logging issues <br />• 24X7 Support Desk coverage capability <br />• Wide array of experts on staff <br />• Technical troubleshooting and issue resolution <br />• One -stop support for contracted third parties <br />• Limited duration training (15-minute guideline) <br />• On -site visits as required <br />• Quote dashboard <br />• 'My eSpace' for Utilities <br />• Internal System Monitoring (Customer notifications & dashboard available for purchase) <br />• Automated train refreshes <br />• Maintenance releases for V6 only <br />• Quarterly Customer Newsletters <br />• Monthly Webinars <br />