SYSTEMS AND SOFTWARE INC - Laserfiche WebLink

Home Browse Search

Statement of Work for enQuesta v6 Upgrade ❑ Note paper ❑ High speed internet access 7.1.3 S&S Responsibilities 7.1.3.1 S&S may adjust the course offerings and durations at any time. 7.1.3.2 S&S will work with the Customer to identify the appropriate courses for each participant through a joint training requirements analysis meeting. 7.1.3.3 S&S' Technical Trainer will supply a PC for their use during training activities. 7.1.3.4 S&S is responsible for providing the Core Team training to all participants identified in the user training matrix. The purpose of enQuesta Core Team Training is to train the core project team on the new features and functionality of enQuesta v6. The Core Team comprises subject matter experts who manage the major functions of enQuesta, such as Billing, Credit & Collections, Security & Administration, Metering, and Customer Service. The lessons will include hands-on courses that instruct Core Team users on how to execute existing business processes on enQuesta v6. Core Team training does not include introductory or basic training to users unfamiliar with the processes of enQuesta. 7.1.3.5 S&S Core Team training typically lasts for 2-4 days, depending on the size and availability of the Core Team and the number of new features selected for implementation. 7.1.3.6 S&S will also deliver training on how to use the SpiraTest Web -based testing tool so that the Customer is able to customize and create test scripts, execute the scripts using the tool and manage the defect submission and re -testing process. This can either happen during the week of Core Team training or separately via a remote conference call. enQuesta Analvtics Training 7.1.4 S&S will provide 1-2 days of remote training on the new version of Cognos, now referred to as enQuesta analytics. Test Script Creation / Modification 7.1.5 The Customer is responsible for creating and modifying the test scripts in the SpiraTest Web - based testing tool that will be used for all testing phases in the Upgrade Project. 7.1.6 SpiraTest 7.1.6.1 SpiraTest will be utilized as a Web -based quality assurance and test management Propriety & Confidential January 27, 2020 Page 22 of 37