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enQuesta—Ne w Fea ture Lis t <br />Optional with License Features <br />46 <br />Systems <br />a Software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Notifications & Communication Preferences <br />5.0 <br />All <br />You can now offer your <br />customers the option of <br />receiving account -related <br />reminders via a range of <br />communication methods, <br />® <br />including: <br />e, <br />e-mail <br />- paper <br />,,.. R, <br />- SMS Text Messaging <br />"p <br />This versatile Notifications <br />functionality is supported via <br />zr <br />both Call Center input from the <br />Inquiry Portal in enQuesta and <br />Customer Self -Service input in <br />WebConnect. <br />enQuesta Notifications is <br />integrated with the enQuesta <br />a <br />�o.0.zH•v <br />Work Order, Letter Generation, <br />-- - •-. _.`. --(_ •-_ • •-•• ,�-�<�,. m <br />Permits, and Backf ow run <br />W. J <br />sheets. <br />w-- <br />In addition, we have included <br />powerful 3rd Party and Co- <br />tenant functionality to ensure <br />that the complete range of <br />account relationships handled by <br />�p <br />the utility is covered. <br />At setup your utility defines the <br />types of notifications offered <br />(such as Bill is Ready, Notices, <br />and Account Correspondence) <br />and defines for each those <br />communication options to <br />display as options for CSRs and <br />WebConnect users. <br />(Please note: SMS capability is <br />dependent upon the utility <br />having a relationship with 3rd <br />party vendor. Integration <br />services are not included in the <br />standard SOW. S&S can <br />recommend providers we have <br />worked with in the past.) <br />26 Property of Systems and Software Inc. <br />