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enQuestar" New Feature List <br />Systems <br />& Software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Enhanced "Print" Steps Now Support E-Mail, SMS <br />5.0 <br />All <br />Formerly print -only processes <br />Text, and IVR Notifications <br />such as the Work Order Control <br />Sheet/Print, Letter Extraction <br />Run Sheet, Permit Control <br />Worksheet, and Backflow letter <br />-w �= o ® <br />extraction now have a Print / <br />Email field supporting paper and <br />electronic output options. <br />Prior to 5.0, users could e-mail <br />individual documents only, via <br />the F9 key from a work order. <br />Now Work Orders, Letters, <br />Permits and Backflow can <br />. - r <br />e-mail, text, or send IVR <br />messages enmasse. <br />The new Print/Email field lets <br />you control the output(s): <br />1 —To honor Communication <br />Preferences by printing for <br />recipients who requested paper <br />.noon.+ewn°w"un.n„amp <br />and generating electronic <br />messages [e-mail, SMS/Text, <br />IVR, etc.] for recipients who <br />This feature is an important part of enQuesta <br />have so requested. <br />notifications. See the Notifications Basics and <br />2 — To honor Communication <br />Setup Guide for more information. <br />Preferences for electronic <br />messages only (not printing any <br />document to paper). <br />3 [default] — To print all docu- <br />ments (disregarding Comm <br />Preferences). This prints entirely <br />to paper. <br />4 — To honor Comm <br />Preferences for electronic <br />messages, but print documents <br />for all accounts regardless of <br />whether paper was requested. <br />5 — To voice -dial accounts with <br />phone numbers but NOT PRINT. <br />NOTE. Electronic outputs are <br />limited to those communication <br />methods contracted for by the <br />utility (for example, texting <br />through an SMS-Text vendor). <br />Contact S&S for assistance. <br />Property of Systems & Software, Inc. Confidential 27 <br />