25E - AGMT FOR ON-CALL ENGINEERING SERVICES

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2:Z9ll6Me11l797 On -Call Water Resources Engineering Services RFP NO.: 19-100 Effective Communication Communication between our design team and the City is critical to thoroughly understanding your vision and implementing the innovative and cost-effective solutions that our team is known for. Effective communication begins with listening to the City of Santa Ana's ideas, concerns, and goals for its projects. Making certain that our team and your staff are on the same page throughout the course of each project will help avoid or mitigate potential problems or issues that may arise. In our experience, successful techniques include monthly progress development team meetings (PDT) and bi- weekly progress reports, regular conference calls to keep you abreast of critical issues, and ongoing electronic communications among all members of the project team, including e-mail and an internet ftp site dedicated to the project. Team Organization Our team organization chart on page 5 illustrates our team members' roles and responsibilities, but our firm's culture has established open and clear lines of communication between our staff. Kimley-Horn principals and management committee members take an active, hands-on role in the firm's day-to-day operations to see that our corporate commitments are met to our clients' satisfaction. Because we strive to give clients a better experience we don't get bogged down in internal processes like other firms. And we know that problem/task resolution is a critical element of management. Our approach is to "deal with it novel" by making good basic decisions and seeking advice, as necessary, without allowing a problem to get out -of -hand due to indecision. Problems require immediate, and often senior staff - level, attention in order to be effectively addressed - there is no more effective or efficient means of doing so. Our firm also takes a proactive leadership role, where possible. A concerted effort is made to anticipate potential problems or negative impacts to operations and project development before these situations occur. These efforts allow us to make decisions which can preempt difficulties that hinder project development. Community Engagement Community engagement at various points during the project allow stakeholders/contributers to participate in the preliminary and final design process. The Kimley-Horn team believes outreach materials including PowerPoint presentations, graphics, exhibits, fact sheets, and all materials required for community engagement activities must be created in a meaningful and strategic way. Upon the City's request, all community engagement activities will be turn -key (set-up/breakdown, materials/ supplies, easels, refreshments, presentation materials, etc.), allowing City staff to focus on the issues, not meeting logistics. Kimley-Horn will provide outreach collateral (flyers, press releases) prior to community engagement activities and coordinate with City's public information officer. In order to optimally engage public stakeholders, the Kimley-Horn team will provide translation headsets and Spanish-speaking engineers at each public informational meeting. Kimley-Horn staff members engaged the public effectively and successfully during the development of many projects in surrounding cities and we will apply the best elements of that successful outreach approach to the project at hand. City of Santa Ana • IWOC77011.10 25E-471 Kimlep>Horn .11