25E - AGMT FOR ON-CALL ENGINEERING SERVICES

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1ow, 2:19106Me11l76] On -Call Water Resources Engineering Services RFP NO.: 19-100 Resource Availability Our unique culture allows us to operate with the soul of a small firm. This benefits our clients such that we can truly customize our services to be tailored to your specific needs, but with the resources of a large firm, should they be needed. We have the resources, both in staffing depth and in financial stability to be thoroughly responsive to your needs while keeping projects under budget and on schedule. To use reasonable professional effort to be responsive to the City's needs, Kimley-Horn uses a workload forecasting technique to determine staff availability, known as our cast -ahead process, as explained in greater detail in our Team Organization and Management section, to determine resource requirements by division, office, and region. Our division and regional managers then shift resources and workloads as needed to meet all demand -supply needs. This cast -ahead process enables us to assign the staff and technical resources needed to complete each project on time and to our clients' satisfaction. Responsiveness and Cost -Effective Solutions Responsiveness is much more than proximity or distance ' from your office to the client's office. Responsiveness is 1 providing the client with information on short notice. It's promptly returning phone calls. It's meeting the client's needs. And it's where Kimley-Horn excels. We put our client's needs first. When you call, we will be there. Our senior regional leaders are aware of the City's needs -- and have made a commitment to programming our firm's resources to give your projects a high priority. We strongly / believe that Kimley-Horn's continuing success rests on the strengths of its day-to-day management, vision for the firm, emphasis on quality, and responsiveness to you, our client. We have worked with multiple public agencies on their on -call programs, so we understand importance of providing cost effective solutions in the early stages of design for the City's future projects. Over the last 52 years, the Kimley-Horn team has a proven record of performing on time and within budget. The key to our success in this area is managing the right resources at the right time. We emphasize project management using bi-monthly effort reports that give our project managers up-to-date staffing and expense information related to their projects. This information enables them to continuously monitor the status of project cost, cost control effectiveness, and schedule. Project Cost and Schedule Control Kimley-Horn has an excellent track record of completing projects within or very close to established budgets. The ability to control project costs and schedules throughout the progress of work is the result of a strong commitment to do so, a thorough understanding of the project, and incorporation of this understanding into project design drawings. The ability to control costs and schedules requires many of the same actions and attitudes. Strong communications and use of experienced personnel are two effective cost control mechanisms. Other critical elements play a key role in controlling costs and schedules: • It is essential to develop a clear understanding of the project scope early in the process. A project budget is only as good as the clarity of the underlying scope. Be realistic from day one. • The project team must be well -organized and exhibit good teamwork. Good communication is essential. A breakdown in communication can easily result in a failure in project control. City of Santa Ana • IWOC77011.18 25E-472 Kimley»)Horn 12