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PROPOSALFOR <br />On -Call Water Resources Engineering Services <br />RFP NO.: 19-100 <br />These fundamental principles apply to the entire project team and the design teams' internal work <br />effort. The strongest proof of Kimley- Horn's ability to meet schedules and manage project costs and <br />controlling schedules is our high percentage of repeat clients, approximately 90%. <br />Our Commitment to Quality <br />At Kimley-Horn, quality is essential to all phases of a project life -cycle, including inception, planning, <br />design, construction, and operations. Kimley-Horn measures the success of our quality by the <br />following metrics: <br />• Client satisfaction <br />• Limited construction change orders <br />• Construction costs near our engineers' <br />opinion of costs <br />• Project delivery within schedule and budget <br />To achieve the above metrics, we actively implement <br />our firm wide QC/QA policies and procedures on all <br />of our projects. <br />Quality of Scope and Schedule: Quality starts <br />with a mutual understanding of project goals and <br />deliverables. Our team includes technical experts <br />who provide senior -level review of the scope <br />of work, budget, and schedule before they are <br />presented to the client. <br />Quality of Planning and Preliminary <br />Engineering: We listen and tailor our project <br />to the requirements of the end user. Where <br />applicable, we coordinate closely with the ultimate <br />user throughout the life of the project. Our teams <br />emphasize consensus building with the key project stakeholders early, to aid in development of <br />the basis of the design. We utilize proven tools to help communicate and visually represent the <br />end product, such as visual simulations, operational modeling software, material boards, and <br />architectural renderings. <br />Design Quality: The true test of the quality of a design occurs during construction of the project. <br />Anything missing from the design or ambiguity on the plans or in the specifications is found by the <br />contractor. Our goal is to minimize construction changes through a thorough and complete QC/ <br />QA process prior to and during the design. Kimley-Horn's quality control starts with experienced, <br />proficient professionals who know how to implement innovative, cost -saving ideas and employ <br />project management practices that have proven to be successful. Key parts of quality control during <br />the design process are field visits and site knowledge, understanding of regulatory and funding <br />requirements, and technical knowledge. <br />Project Construction Bids: Kimley-Horn's quality control measures focus closely on construction <br />estimates. Our team has extensive resources and recent experience that we combine with unit prices <br />taken from recent similar projects to create our engineer's opinion of probable construction cost. <br />The quality and accuracy of our estimates is the result of our early efforts to define basis of design <br />assumptions and identify technical methods. Reviews by senior technical staff help ensure the quality <br />of the estimate. We are proud of our success rate —our recently bid projects have consistently come <br />in at or slightly below the engineer's estimate. <br />KIMLEY-HORN <br />QUALITY CONTROL IS <br />City of Santa Ana . IWOC77011. 19 <br />Kimley »Horn . 13 <br />