KIMLEY-HORN AND ASSOCIATES, INC-A-2020-075-07

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PROPOSAL FOR r w d On -Call Water Resources Engineering Services RFP NO.: 19-100 • QC/QA Implementation: The QC/QA plan that Kimley-Horn and its team members will follow in the execution of services prepared under this contract is currently being utilized successfully on our other local public contracts and includes the following six key elements: • Structure: Each QC/QA plan includes a project manager (responsible for the overall quality of the project), technical managers (engineers responsible for discipline design development), and a QC/ QA manager (responsible for verifying that the QC/QA plan is being implemented and followed). • Procedures: Intra-disciplinary checking of documents will be performed by a competent individual within each discipline other than the designer. We have established a color -coded comment process that involves the following steps: an initial check (performed by the checker); a review of comments to ensure that suggested changes to the documents are given adequate consideration and the resolution is documented (performed by the designer); a review that ensures changes to the documents are completed in the original documents (performed by the designer); and finally, a review that ensures changes to the documents are completed accurately (performed by the checker). • Inter -Disciplinary Reviews: Inter -disciplinary reviews and coordination are performed throughout the project and prior to key submittals, when senior staff from the various discipline groups are brought together to discuss and comments on the interaction of the overall project elements. • Quality Assurance Audit: The QC/QA manager will be responsible for conducting a quality assurance audit after completion of the checking and review process and prior to the submittal of any document or deliverable. • Deliverables and Document Control: The project manager will manage the submission of design documents after the QC/QA audit is complete and at milestone completion dates. • Corrective Action Measures: Corrective action measures will be taken if incorrect or nonconforming work is discovered in deliverable items that have already completed the QC/QA process. Key Factors for Successful Project Delivery Strong Relationships: The Kimley-Horn team has developed relationships and trust with key decision makers at Orange County Public Works, Orange County Water District, OCTA, Caltrans, utility agencies and local cities which allow us to effectively communicate and build project consensus in a timely manner. In addition, we have long standing working relationships with our team members, and know how to work collaboratively as a team. Involvement in Project Development: For successful project delivery, it is critical that scopes are clearly defined to help ensure both the City and Kimley-Horn project managers have the same project understanding and expectations at the start of a project. We strive to be on the same page with the agency project manager regarding expectations of work included in the project scope, including deliverables and schedule, before we submit our fee proposal. Project Management Structure: The project manager for each project is responsible for providing exceptional, proactive client service by maintaining overall control of the project delivery; managing the flow of information both internal to the project team and with the agency and key stakeholders; managing integration of our team members; maintaining adherence to budget and schedule; and being responsible for the quality control of final deliverables. Our project managers utilize a proven set of project control tools to proactively manage schedule, costs, resource needs, and minimize risks. The extensive management and design experience of our project managers will ensure that the Kimley-Horn team will be able to deliver the various types and sizes of projects likely to arise from this on -call contract. City of Santa Ana • IVVOC"0'I 119 Kimley,>)Horn . 14