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- ATECHElevator <br />Services <br />UNDERSTADING SCOPE OF SERVICES <br />Readiness to perform <br />Amtech will be ready to perform at the commencement of the contract and may <br />set up pre -maintenance meetings prior to establishment of the contract. <br />Transition Plan <br />Amtech understands the City's need for communication, planning, and <br />proactivity. Amtech is dedicated to providing elite customer service tailored to the <br />needs of the City. The primary contact will be Abdalla Robbin, Business <br />Development Manager and Timothy Herter Service Supervisor — Orange County. <br />Amtech has developed a comprehensive transition plan in order to ensure a <br />smooth transition from the onset of the contract and to mitigate any issues from <br />the transition of the prior service company to Amtech. We believe that setting up <br />the contract and expectations initially will facilitate a smooth transition into the <br />commencement of the maintenance contract and beyond. Below are the steps <br />Amtech will take if awarded this contract. <br />Pre -Contract <br />At the award of the contract, Amtech will provide all required documents <br />including a fully executed contract and insurance requirements to City. <br />Meanwhile, Amtech will enter into its database all relevant equipment information <br />include year, make, model, testing information and customer designation of the <br />equipment. Each unit will be assigned a specific machine number that will be the <br />key identifier for the unit going forward. The City itself will be assigned a <br />customer number, contract number and building number. <br />Customer & Contract Numbers: For the purpose of account management and <br />invoices. <br />Building Number: For the purpose of placing a trouble call. <br />Machine Number. For the purpose of identifying specific elevators and escalators <br />and placing trouble calls. <br />The information provided into the database will be transition to the MMS <br />(Maintenance Management System). MMS will then determine what <br />maintenance procedures the mechanic will perform on a monthly, quarterly, <br />semi-annually and yearly basis to meet contractual requirements. This <br />information is provided to the mechanic via a tool/app which the mechanic uses <br />to check off maintenance procedures on their phone and transmitted to a digital <br />database as work history under the City's Maintenance Control Plan (MCP). The <br />25C-33 <br />