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MTECH Elevator <br />Services <br />Emergency Response <br />The coverage for emergency response under a full maintenance is non billable <br />during regular working hours unless the issue was due to an issue outside the <br />scope of the contract (misuse, vandalism, obsolescence, act of God, etc). Note <br />regular working hours is defined as 8:00 AM to 4:30 PM Monday through Friday. <br />Overtime is considered after 4:30 PM to 8 AM Monday to Friday and Saturday. <br />Sunday is considered Double Time. <br />Amtech will have emergency services available 24 hours a day, 7 days a week <br />through the Amtech Line answering service system. We will provide you with two <br />numbers for the dispatch, one for a routine call to fix and elevator or lift and a <br />second number specifically for emergencies, primarily for trapped passengers. <br />We will also provide you with all the building information to place the call. <br />Furthermore, you can request an ETA from your mechanic. <br />Your elevator service mechanic will be available from 8:00 AM - 4:30 PM Monday <br />through Friday and the escalator team from 6 AM - 2:30 PM. Any emergencies <br />past 4:30 PM or on weekends will be considered overtime (Sunday is <br />doubletime). You will be billed a special rate which will be provided in the next <br />section. <br />Response Times <br />During regular working hours entrapments and trouble calls are within 1 and 2 <br />hours repsectively. If the trouble call occurs after hours, Amtech will make every <br />effort to be there within 2 hours depending on mechanic location and frequency. <br />You can choose to hold the call till the next morning if it is of non -importance. <br />Furthermore, you will have Abdalla Robbin's (Account Manager) and Timothy <br />Herter's (Service Supervisor) if needed. Abdalla and Timothy are available to <br />answer your calls anytime. <br />Implementation Timeline <br />Amtech will implement this plan from the onset of the contract depending on <br />when the approval is given. We plan to set out first meeting with the City to <br />introduce our team and our mechanic can start conducting a first service. <br />25C-35 <br />