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1) Training <br />2) Help Desk Services <br />v) Account Management which shall include the following: <br />1) Reporting <br />2) Invoicing <br />3) Customer Business Reviews <br />b) Contractor may also provide the following: <br />i) Maintenance <br />1) Preventative Maintenance <br />2) Service and Repair <br />3) On -site break/fix <br />4) Parts Management <br />5) Warranty Management <br />ii) Ongoing Fleet Management and Optimization <br />1) <br />Consumable Spend <br />2) <br />Continual Assessments <br />3) <br />Green Initiatives <br />4) <br />Add/Move/Change Services <br />5) <br />Disaster Recovery <br />III) Cost Based Assessment <br />1) Asset Mapping <br />2) End -user Survey <br />3) Detailed Recommendation <br />4) Analysis and Plan Design <br />iv) Change Management <br />v) Professional Services <br />1) <br />Consulting <br />2) <br />Project Management <br />3) <br />Records Management <br />4) <br />Network and Data Security <br />5) <br />Document Workflow Consulting <br />6) <br />Document Scanning <br />7) <br />Back -file Conversion <br />8) <br />Mail -Room Services <br />c) All MPS engagements shall require the Contractor and Purchasing Entity to complete a <br />detailed statement of work, as referenced in Attachment C (Sharp Sample MPS Statement <br />Page 26 <br />Coplers and Managed Pdnt Services - RFP-NP-16-001, N2P§fief I Ister Agreement Teems and Condl0ans, CMS # 140603 <br />