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Exhibit A
<br />Software
<br />Software as a Service
<br />i. Description of Services.
<br />This exhibit contains the details of the Software as a Service that Sensus shall provide to Customer If both; (1) pricing for the application of Software as a Service has
<br />been provided to the Customer, and (II) the Customer Is current In Its payments to Sensus' authorized distributor for such application of Software as a Service,
<br />A. Software as a service Generally.
<br />Software as a Service Is a managed service In which Sensus will be responsible for the day -today monitoring, maintenance, management, and supporting of
<br />Customers software applications. In a Sokoto as a Service solution, Sensus owns all components of the solution (server hardware, storage, data center,
<br />network equipment, Sensus software, and all third -party software) required to run and operate the application. These software applications consist of the
<br />following (each an 1 Inu ication°):
<br />e Regional Network Interface (RNI) Software
<br />The managed application systems consist of the hardware, Sensus Software, and other thlrd-party software that is required to operate the software
<br />applications, Each Application will have a production, and Disaster Recovery (as described below) environment Test environments are not provided unless
<br />otherwise specifically agreed by Sensus In writing. Sensus will manage the Applications by providing 24 x 7 x 365 monitoring of the availability and
<br />performance of the Applications.
<br />B. Use of Software as a Service. Subject to the terms of this Agreement, Sensus shall make Software as a Service available to Customer to access and use
<br />solely for the Permitted Use and solely torso long as Customer Is current In Its payments to Sensus or Its authorized distributor for Software as a Service. The
<br />Software as a Service tern commences on the data that Sensus first makes Software as a Service available to Customerfor use, and ends upon the earlier of:
<br />(1) the expiration or termination of the Agreement; (h) breach by Customer of this exhibit or the Agreement; or (ill) Customers termination of Software as a
<br />Service as set forth in paragraph (C) below.
<br />C. Termination of an Application. Customer shall have the option at any time before the and of the Tern to terminate any Application by giving Sensus one
<br />hundred twenty (120) days prior written notice. Such notice, once delivered to Sensus, is Irrevocable. Should Customer elect to terminate any Application,
<br />Customer acknowledges that; (a) Customer shall pay all applicable fees, Including any unpaid Software as a Service fees due In the current calendar year plus
<br />a ten percent (10%) early termination fee, where such fee is calculated based on the annual Software as a Service fee due in the current calendar year, and
<br />(b) Software as a Service for such Application shall Immediately cease. if Customer elems to terminate the RNI Application in the Software as a Service
<br />environment but does not terminate the Agreement generally, then upon delivery of the notice to Sensus, Customer shall purchase the necessary (a) RNI
<br />hardware from a third party and (b) RNI software license at Sensus' then -current pricing. No portion of the Software as a Service fees shall be applied to the
<br />purchase of the RNI hardware or software license.
<br />D. Software as a Service means only the following services:
<br />I. Sensus will provide the use of required hardware, located at Sensus' or a third-parly's data center facllity, (as determined by Sensus), that Is necessary
<br />to operate the Application.
<br />II. Sensus will provide production and disaster recovery environments for Application.
<br />III. Sensus will provide patches, updates, and upgrades to latest Sensus Hosted Software release.
<br />iv. Sensus will configure and manage the equipment (serverhardware, routers, switches, firewalls, etc.) in the data centers:
<br />(a) Network addresses and virtual private networks (VPN)
<br />(b) Standard time source (NTP or GPS)
<br />(c) Security access points
<br />(d) Respond to relevant alarms and notifications
<br />v. Capacity and performance management. Sensus will:
<br />(a) Monitor capacity and performance of the Application server and software applications 24x7x365 using KPI meMes, thresholds, and alerts to
<br />proactively Identify any potential Issues related to system capacity and/or performance (i.e. database, backspeol, logs, message broker storage,
<br />eta)
<br />(b) If an Issue Is Identified to have a potential Impact to the system, Sensus will open an Incident ticket and manage the ticket through resolution per
<br />Exhibit B, Technical Support.
<br />(c) Manage and maintain the performance of the server and perform any change or configuration to the server, in accordance to standard
<br />configuration and change management policies and procedures.
<br />(d) Manage and maintain the server storage capacity and performance of the Storage Area Network (SAN), in accordance to standard configuration
<br />and change management policies and procedures.
<br />(a) Exceptions may occur to the system that require Sensus to take Immediate action to maintain the system capacity and performance levels, and
<br />Sensus has authority to make changes without Customer approval as needed, In accordance to standard oonfigumtion and change management
<br />policies and procedures.
<br />vi. Database management. Sensus will:
<br />(a) Implement the data retention plan and policy, and will provide the policy upon request.
<br />(b) Monitor space and capacity requirements.
<br />(c) Respond to database alarms and notifications.
<br />(d) Install database software upgrades and patches.
<br />(a) Perform routine database maintenance and cleanup of database to improve capacity and performance, such as rebulMing Indexes, updating
<br />Indexes, consistency checks, run SQL querylagent jobs, etc.
<br />Al. Incident and Problem Management. Sensus will:
<br />(a) Proactively monitor managed systems (24x7x365) for key events and thresholds to proactively detect and Identify incidents.
<br />(b) Respond to Incidents and problems that may occur to the Application(s).
<br />(c) Maintain policies and procedures for responding to Incidents and performing root cause analysis for ongoing problems.
<br />(d) Correlate Incidents and problems where applicable.
<br />(a) Sensus personnel will use the self-service portal to document and track Incidents.
<br />(f) In the event that Sensus personnel is unable to resolve an issue, the issue will be escalated to the appropriate Subject Matter Expect (SME).
<br />Confidential I Page 8 of 14
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