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/%%' M A RTIU11� ',�`I'k,N,7f S Work will be managed through the use of the Project Schedule. The SmartWorks Project Manager will have the responsibility to create and maintain the Project Schedule for the modules and integrations listed in this Statement of Work. It is expected that Customer Project Manager will work in conjunction with the SmartWorks Project Manager to ensure that key Customer activities that impact the project are also contained in the Project Plan. During and after the User Acceptance Testing in the Testing phase, the SmartWorks TeamSupport solution will be used to track project issues such as bugs or other lower level action items. The Entire Project Team (SmartWorks / Customer) will have access to TeamSupport. .3. Change nagenne Approach This document serves as the complete understanding, between Customer and SmartWorks, as to what the current Statement of Work entails. Customer and/or SmartWorks may propose changes to the scope of work defined in this document ("Change"). The Change Order Form (Appendix A) must be used for all Change Requests. SmartWorks shall have no obligation to commence work in connection with any change until the fee and schedule impact of the change is agreed upon in a written Change Order Form signed by the designated representatives from both Parties. Upon a request for a change, SmartWorks shall submit the standard Change Order Form describing the change, including the impact on the schedule, budget, scope and expenses. The Change Management Process that will be employed is defined below: • Identify and document proposed change • Assess impact of proposed change • Estimate required effort / cost of proposed change • Submit Change Order for Approval / Disapproval • Communicate Change Order Decision • If Change Order is Approved: o Assign responsibility o SmartWorks to update Project Plan as needed o If there are project delays due to Change Request, SmartWorks may create subsequent Change Requests to address those delays o Monitor and report progress City of Santa Ana —SmartWorks Statement of Work 2 5 H -71 Page 6