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vo Iry 011, �� 1 I, II Y„!�o-�/��11, �'�l�o�. PI �l� �I� ��U11� ',�`I'k,N,7f 7� Ilf S Within fifteen (15) consecutive business days of receipt of the Change Order Form, Customer shall either: • Accept the proposed change by signing the Change Order Form, or • Reject the proposed change and inform SmartWorks Project Manager via email. If SmartWorks is advised not to perform the change, or in the absence of Customer acceptance or rejection within fifteen (15) days, then SmartWorks: • Will not perform the proposed change and will proceed only with the original services • May create a new Change Request to accommodate the expenses incurred during the discussion of the proposed change. This may happen only in cases where: - Customer takes longer than fifteen (15) days to reach the decision, or does not reach a decision, and - Overall project timeline, budget or scope are affected. Risk Management planning is an important part of project management and a core component of the SmartWorks Project Implementation Methodology. Risk Management planning is about defining the process of how to engage and oversee risk management activities for a project. Having a viable plan on how to manage risk allows one to mitigate risk versus attempting to decide in the midst how to handle a risk. The earlier Risk Management planning is engaged within the project increases the probability of success of risk mitigation activities. Risk Management planning will be initiated at the start of the project by having the initial discussion with Customer prior to, or during the Project Kick Off Meeting. Risks can be raised by any project stakeholder, including Entire Project Team members, Customer, third - party integrators, or vendors during the project. Risks will be entered on the Risk Log and categorized by type and priority. The SmartWorks Project Manager will investigate the risk and, if necessary, will update the Risk Log with background information to place the risk in perspective. At a minimum, the following information will be captured and tracked for all risks: • RISK ID — each risk should have a unique ID • TITLE — short description of the risk (usually a few words or a sentence, helpful when reporting risks) • DESCRIPTION —complete description of the risk, the more details the better • IMPACT — impact to the project and/or business in terms of money, time, and/or quality • PROBABILITY— indicate the probability of the risk • SEVERITY— risk severity (typically values could be "critical", "high", "medium", "low") • TYPE —type of risk (e.g. technical, process, organizational, etc.) • RISK MITIGATION PLAN —detailed description of actions (including dates and owners) required mitigating the risk City of Santa Ana—SmartWorks Statement of Work 25H-72 Page 65