25D - AGMT FOR RIGHT OF WAY ON-CALL

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Our Senior Relocation Agents are communication experts and ensure displacees are fully informed of all relocation assistance services, notices, moving assistance and advisory assistance. In keeping displacees fully informed, we adhere to all health and safety rules and regulations including the use of all personal protective equipment, and recommend utilizing such alternative methods as electronic signing, video conferencing, mobile notaries and return shipping labels among other services as necessary. In providing comprehensive relocation assistance our Senior Relocation Agents: • Meet personally with each displacee, including household, business, or owner of personal property to conduct an interview and assess the nature and Relocation ID scope of the relocation assistance required under Planning applicable regulations, and provide translation services as necessary; • Provide a General Information Notice (GIN) and explain the relocation assistance process; • Determine each displacee's maximum eligibility for relocation assistance by performing a replacement housing valuation (for residential displacees), including moving, rental, or purchase price differential assistance. Relocation planning is a critical blueprint for assessing and communicating relocation needs and resources. Our team of Senior -Right -of -Way Professionals conduct meticulous relocation planning, identifying and communicating relocation impacts and mitigation measures under local, state and federal relocation assistance laws. • When occupants are determined to be eligible, provide a Notice of Eligibility (NOE) outlining benefits, assistance and limits; • Provide displacees on -going referrals to suitable replacement locations and within displacees financial means, and provides on -going advisory services, such as obtaining loans or information regarding available housing programs (for residential displacees); • Businesses are provided similar on -going advisory services, • Assist displacees in obtaining move estimates or coordinating self -moves. • Prepare and submit claims and other supporting documents, such as rental agreements. Wg's and transmittals to PWA for review, approval and payment; • As part of our OA/OC process, all claims are tracked, and payments previously made to displaces are communicated to PWA with each claim submittal; • Provide go -Day Informational Notices as necessary; • Personally inspect residential replacement dwellings to verify they meet Decent. Safe and Sanitary (DS&S) requirements and assist occupants in coordinating corrective measures if necessary to ensure safety; and • Provide information on the Relocation Assistance Appeals Process and coordinate claim appeals as necessary. a PRO POSAL TO CITY OF SANTA ANA, RFP 2o- 25D-126 13