25D - AGMT FOR RIGHT OF WAY ON-CALL

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As a local firm, our Senior Relocation Agents are experts in project area resources and knowledgeable about Local housing, schools and medical offices among other services. Our firm maintains information regarding replacement resources, such as the Multiple Listing Service and local brokers within the City of Santa Ana for identifying replacement sites. In providing on -going advisory services, our firm contacts City, County or other agencies and obtains information regarding public housing and/or identifies available services for first time home buyers. In addition, we obtain information on low income housing or social services depending upon individual household needs. Business relocations can be very different from residential relocations. There are a number of factors to consider when relocating businesses that can impact scope, schedule and cost. It is important to have experienced relocation agents that are informed of changing Laws and regulations and can effectively work with businesses that are concerned about maintaining the continuity of their operations. Once eligibility is established, businesses also receive a Notice of Eligibility that outlines options for eligible move expenses and maximum reestablishment assistance. Reestablishment assistance allows businesses to conduct any modifications at the replacement location to meet Local agency occupancy requirements, such as Americans With Disabilities Act (ADA) requirements. Our Senior Relocation Agents provide on -going advisory services until businesses become reestablished, including referrals to loans and programs for small businesses, and continue to work with businesses to ensure Local agency occupancy requirements are met at replacement locations. Files are maintained for each dispLacee and submitted to PWA once displacees have received final payment. Our firm responds expeditiously to requests for information or statistics from partner agencies in coordination with PWA. All relocation activities are conducted in accordance with our established QA/QC Plan. As concerns regarding Loss of goodwill are common among relocating businesses, we work closely with businesses and effectively administer the full scope of relocation assistance allowable under The Uniform Act to reduce to the greatest possible the likelihood of loss of goodwill claims. Utility Relocation Coordination ml� Relocation I Assistance Displaced persons require the highest degree of care and relocation expertise. Our certified, multi-lingual professionals are sensitive to the diverse needs of displaced persons and perform all relocation assistance and services in accordance with the Uniform Act, State Act, Caltrans policy and or/FTA regulations as appropriate to ensure successful reestablishment. The ROW Company will assist PWA with any Utility Relocation Coordination. Utility relocation generally requires longer lead times and it is important to understand this component as part of the overall certification process. The ROW Company's utility relocation services have been called upon by other right-of-way firms in situations where relocations, certifications, and funding were on the critical path. It is critically important consultants understand utility relocation processes and plan for its requirements early in project delivery so as not to scramble to meet certification and funding deadlines. Our team is deeply experienced with Federal. State and Local utility relocation processes and will assist PWA with any Utility Relocation Coordination. Our team is specialized in bringing public agencies and utility companies together to resolve utility conflicts. We coordinate with project design teams to develop relocation plans, prepare agreements and issue appropriate notices for right-of-way certifications. We coordinate for approval of Utility Relocation Plans and Conflict Maps that identify conflicts with utility companies. We conduct field inspections for visual verification of facilities in the project footprint, and coordinate location requirements for high risk facilities including positive identification, and various methods that verify facilities vertically and horizontally, as well as low risk facilities within project Limits, and utilities or facilities to be protected in place. We prepare a utility relocation spreadsheet identifying Liability and target dates for agreements, notices to owners and approved relocation plans. a PRO POSAL TO CITY OF SANTA ANA, RFP 2C- 25D-127 14