SIERRA CYBERNETICS, INC. - Laserfiche WebLink

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Contractor Telephone Response Siena supports soave of our 11' clients on a 211 x 7 basis. Therefore, we maintain multiple communication paths to our key people and clients to facilitate rapid response in support of our clients. Our service personnel have cell phone capability, with back-up assignments to ensure that rapid off -hours response is available. Out office and personnel -cue local to all Orange County sites. Orientatimn All Sierra employees (permanent as well as temporary) will work administratively for Mr. George Rodriguez. Mr. Rodriguez has been supervising Sierra IT personnel for more than 25 years. We will work closely with your Human Resources Department and departmental supervisors to ensure each new employee understands the job requirements. We will provide specific training_ or only those personnel that we feel will require that type of training,. Each cmployce given an assignment under this contract will receive an orientation briefing, to include at least. Background clearance requirements Location of assignment Name of reporting supervisor or manager Length of assignment Working hours Complete job description - Performance expectations - Client confidentiality requirements - Rules of Conduct Appropriate dressing attire Parking information Lunch schedule. Performance Appraisal Sierra takes pride in the quality and professionalism of our 11' employees. As Stich, we are glad to provide an unconditional guarantee to provide personnel who will perform their duties to the client's satisfaction. Performing uality Control and Obtaining/Evaluating Feedback -Sierra's management approach provides multi -level mechanisms for early recognition and resolution of potential problems. Rmdamental to the process is the recognition of two key factors: Open and frank communication with customer personnel consistently relative to quality performance. 40 SIERRA 3-I6 SC20-011 CYBERNETICS Santa Ana IT Processional Sen ices