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Early recognition of problems at management levels such that corrective action can be developed in a timely manner. Our management procedures require the following formal reporting mechanisms tailored to support temporary employment services, all designed for early problem recognition. • Regular, short status reports from the Project Manager to the President focused on: • Client satisfaction and/or concerns • Employee satisfaction and/or concerns • Short range and long range project targets • Answering the question "With what do you need help?" • Feedback from Sierra's accoturting department to review fuaucial status. These formal procedures are supplemented by regular interaction among the entire management team resulting in daily awareness and action on short-term issues. Furthermore, it has been Sierra's practice for the company President to meet at least twice yearly with the key customer management personnel on each project. This practice will continue for your project, per your concurrence. These recognition mechanisms lead to appropriate resolution measures. Each problem is considered first from the potential customer impact point of view. In this manner, customer interests receive priority. Fundamental to problem resolution at Sierra is complete problem understanding so that the right problem is solved the right way. Frequently, this requires short term solutions only. If longer term needs must be addressed, our approach is to determine if the problem also requires either an interim short term solution or a short term solution developed within the context of the longer term need. Sierra's management encourages problem resolution at the lowest functional level consistent with the problem. This encourages employee initiative and usually yields the most responsive and appropriate result. This approach does not preclude higher level management awareness; rather it encourages support to the personnel implementing corrective action. Confidentiality — During our orientation process, we will brief Sierra's employees nn the importance of maintaining confidentiality of all information and client records that may become accessible to our employees at the job site. We work with our clients' human resources, legal, contractual, and project management personnel to obtain guidance with regard to your odes, regulations, statutory laws, and internal policies that address confidentiality requirements. We will ensure that periodic notification of your requirements is provided to our employees, staff, and/or agents, Confidentiality issues are well understood by Sierra's management. We have worked tinder similar provisions for many local, state, and federal government agencies and commercial firms for more than 30 years. Our facility has been cleared to the Top Secret and above levels, by the Department of Defense Security Services and our persormel have performed on classified programs supporting national and international clients. We are required to provide twice -yearly security education seminars for our personnel with security clearances. We matte it a practice to include non -cleared personnel in order to affirm our commitment to meeting the confidentiality requirements of each and every one of our clients. SC20-01 I 7C XBEHNB'I'IC5 BCR 3-17 Santa Ana I'i' Professional Services