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(9) CITY OF SANTA ANA J_I0121WZT9111.10 A. The City of Santa Ana (the "City"), incorporated in 1886, is located in Orange County, California, which is considered to be one of the top growth areas in the state, as well as in the country. The City currently occupies a land area of 27.2 square miles and serves a population of approximately 338,000. The City of Santa Ana is a full service City of approximately 1050 full-time and 510 part-time employees with twelve (12) agencies (departments). The City Council is composed of an elected Mayor and six (6) Council Members. B. INFORMATION TECHNOLOGY DEPARTMENT The City's Information Technology Department (ITD) is comprised of a group of 24 employees that includes the Infrastructure and Applications divisions, as well as the Administration and Technology Support units. The team is augmented through various professional services agreements which provide staffing and managed services. The departmented is headed by the Chief Technology Innovations Officer, who serves as it director and reports directly to the City Manager. The combined team of employees and contractors serve as a centralized IT organization to support the technology needs of the entire organization. (The Police Department has a small group of direct employees who provide desktop support and specialized application support for that department). The City is currently contracted with several vendors, under the staff augmentation service model. These contracts are set to expire on February 6, 2021. Other agreements with vendors for managed services are set to expire are various future dates. The City recognizes that the staff augmentation model is only one model of providing IT services. Different models are also used by the department, when beneficial to the organization. However, This RFP only relates to the agreements related to staff augmentation portion of IT services. C. CITY IT ENVIRONMENT There are more than 23 facilities throughout the City of Santa Ana that are serviced by ITD. These include City Hall, Ross Annex, Parks, Community Centers, 2 Libraries, and Police Headquarters. The ITD is located in City Hall, but supports all locations. The ITD coordinates services with the PD IT organization. 1. Data Centers The City currently has two data centers housing IT infrastructure: City Hall and Police Headquarters. There are approximately 1,500 users, employees and contractors, supported either on -premise or remotely through VPN. 2. Network and Telecom The City's network environment consists of 115 Cisco switches, 20 Aruba Switches, 297 Aruba wireless access points, 5 Aruba WiFi controllers, 7 Cisco routers, 3 Fortinet firewalls, 3 Cisco firewalls, and numerous video cameras. The City also operates a Mite] VOIP phone system with more than 1,100 users. The phone system utilizes 5 PRI circuits for City Hall and remote locations and 54 PRI circuits for PD. RFP No. 20-124 Information Technology As -Needed Professional Services Page 3 of 35