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(9) <br />CITY OF SANTA ANA <br />3. Server Administration <br />The City's server environment consists of 57 physical HP servers and 321 virtual <br />(VMWare) servers, 142 TB of HP 3PAR FC storage, and 816 TB of iSCSI PD VSS <br />storage. The City utilizes Commvault, Barracuda and Veeam to backup all of the City <br />data. <br />4. ERP Applications <br />The City operates a number of enterprise -wide software systems including the Infor <br />Lawson Financial Management, Neogov High Line Human Resource/Payroll, MHC <br />Document Express, and the Questica Budget systems. <br />5. Specialized Applications <br />The City also operates numerous specialized applications that are primarily used by one <br />or two departments. These systems include SAPIN Land Management and Permitting, <br />enQuesta Customer Information (utility billing), Business Tax and Licensing, Dog <br />Licensing, Civic Plus CivicRec class and recreation scheduling, DataTicket parking <br />citations, Qmatic queuing and appointment scheduling, Happy Software Housing Pro, <br />iNovah cashiering, Cherwell IT service management and many homegrown custom <br />systems. The City is also in the process of implementing a new Advanced Meter <br />Infrastructure (AMI) system, Meter Data Management (MDM) system, and is in the <br />process of selecting a new land management system. <br />6. GIS and Asset Management <br />The City's Geographic Information System (GIS) allows for the collection, storage, and <br />management of spatial data. The City supports several GIS-related applications include <br />ERSI ArcGIS, CityWorks Asset Management, and Tyler MyCivic work management and <br />mobile app. <br />7. Content and Collaboration <br />The City operates several applications that facilitate the management of content, <br />records, and collaboration of information. These systems include the Drupal Internet <br />content management system, the intranet site, Laserfiche enterprise content <br />management, and Granicus meeting management. <br />8. Technology Support Services <br />The City's environment consists of more than 2,000 personal computers and laptops, <br />more than 500 mobile devices including phones, cellular hotspots, and tablets. The <br />Technology Support Services group provides help desk services, desktop support <br />services, provides management of IT assets, supports smart conference rooms, and <br />provides support for City meetings. <br />The Chart 1, below, depicts the functional organization of the Information Technology <br />Department. <br />RFP No. 20-124 Information Technology As -Needed Professional Services Page 4 of 35 <br />