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m MGT310: Principles This course provides an overview and understanding of traditional management and its of Management philosophy and role in society. Students will learn about models for analysis and control of the management function in a company or other organization. The course covers basic concepts, often illustrated by examples from established, large companies. Prerequisite: None 40 Hours Lecture 4.0 Quarter Credits MGT320: Operations The Operations Management course is designed as an introduction to the field of operations Management management. Students develop critical skills and master material relating to the fundamental role played by operations in the competitive performance of an organization. Among the critical skills and areas of mastery, students develop are process analysis, process design, process improvement, supply chain management, capacity planning & control, inventory management, quality planning, quality control, strategic improvement techniques and risk management. The topics covered include both strategic issues and practical applications. Among the topics are forecasting, product and service design, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and project management. This course includes a clear presentation of the concepts, tools, and applications of the field of operations management. Operations management is evolving and growing. Prerequisite: None 40 Hours Lecture 4.0 Quarter Credits MGT330: This course examines principles of social responsibility, ethics, law, and stakeholder theory as Management Ethics they apply to organizations domestically and abroad. Coverage includes business ethics; and Responsibilities individual versus societal interests; labor and employment issues; consumer protection; discrimination and diversity; the natural environment; politics, public policy, and government regulation of business. Upon course completion student are equipped to make ethic decisions in the context of business and society. Prerequisite: None 40 Hours Lecture 4.0 Quarter Credits MGT340: Human This course focuses on helping students develop human resources management skills used by Resources business managers in day-to-day operations. Students will learn prevailing regulations that Management govern human resource management. Strategies for effective on -boarding, performance evaluation, management, and developing staff are also addressed. Prerequisite: None 40 Hours Lecture 4.0 Quarter Credits MGT410: Customer In this course, students learn how to meet and exceed their customer's expectations. Students Service will review customer service philosophy and techniques. Services marketing, quality issues, Management service design and delivery, customer interaction systems, complaint handling and service recovery, customer relationships, loyalty management, and operations are all addressed. Students will also develop a crisis communication plan. Prerequisite: None 40 Hours Lecture 4.0 Quarter Credits Last Revision Date on December 12, 2020