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DocuSign Envelope ID: 12A3BA20-ADDO-44FC-AEIB-36EE08EF3ED9 Exhibit A MANAGED SERVICE SERVICES AND DELIVERABLES The following is a statement of work to provide managed support for the Lawson application at City of Santa Ana. This Statement of Work ("SOW") is dated as of April 6'", 2021 ("Effective Date") is between Nogalis, Inc., a California corporation with its principal office at 4540 Campus Drive, Newport Beach, California 92660 ("Nogalis") and City of Santa Ana along with its subsidiaries and affiliates ("CLIENT'). This SOW is subject to and hereby incorporates the terms and conditions of a Services Agreement ("Agreement') between the two parties. Scope Outline: • Technical support for the Lawson and related applications • Functional support for the Lawson and related applications Description of Service: Lawson Support Services: • Manage day to day Infor Lawson support activities: o Break fix and troubleshooting support o Infor user provisioning o Monitoring and maintenance of scheduled jobs o Batch job and report maintenance • Functional application support • Infor Process Automation (IPA) Support • LBI Support and maintenance • Custom Modification Management and Support • COBOL customization support • Coordination of Infor update sets and CUs • Ming.le / Portal configuration and support • Maintenance of security roles and classes • Third party integrations with Infor applications (MHC, Kronos... ) • Review current business and system administration processes: o Identify and propose system process improvement opportunities o Implement system process changes for greater efficiency o Identify business process improvement opportunities o Identify training opportunities • General how-to support • Monthly HealthChecks of the Lawson Application Servers • On demand knowledge transfer • Create and maintain technical and procedural documentation • Apply MSPs and ESPs What is Not Covered a. Nogalis does not provide hardware or network support. Our support staff will work with your team to determine how such issues are affecting Lawson and test their resolution. But the resolution of Hardware or VM related issues is not covered within this agreement. Overage The minimum base monthly hours is 40 hours. Any additional hours are considered "Overage". Overage continues the same service at an increased rate. Client can increase the base set of hours at any time. Any increase in base set of hours shall stay in affect for 6 months. The base monthly hours do not carry over to following months.