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DocuSign Envelope ID: 12A3BA20-ADDO-44FC-AE18-36EE08EF3ED9 Proposed Work Plan The table below summarizes the proposed work plan. We view this as a starting place that we can review and adjust as needed. Service Summer Remote Lawson Support Three 3 assigned Lawson resources available via remote connection 24/7 Additional Resources All Nogalis MSP staff is available to client as needed when the volume of work exceeds the assigned resources. All development, upgrade, and other projects including project management is included in the managed service offering. How remote work is performed: Our staff has been managing Lawson for many clients for several years via remote connection. We pride ourselves in our ability to respond quickly, anticipate user needs, and resolve issues expeditiously. Below are some of the highlights of how we deliver our services via remote connection: How to reach Nogalis remote support: Our support staff can be reached via, Phone, Email, or online ticket submission through JIRA 24/7/365. No specific way is preferred, and all three methods result in the same level of support. How Nogalis approaches operationluser support: Our consultants are always monitoring your systems and JIRA for possible actions that need to be taken. When an issue is registered, our approach is as follows: o Assign ownership internally to a specific person o Validate the issue is a valid issue o Begin working on issue resolution o Contact reporting user if necessary, immediately o Use WebEx to validate assumptions as soon as possible to ensure the issue can be replicated o Open a ticket with Infer if the issue is not readily resolved in case it ends up requiring the vendor involvement. We find that getting the ticket in the queue early on can be helpful in expediting issues. o Open issues are escalated internally based depending on agreed upon SLAB o In case of critical production issues, a WebEx session is started immediately, and all involved parties are invited to join in an "all -hands -on -deck" manner. o Root cause analysis is performed for all issues that warrant it. Project Work Projects are defined as work for hire that require the development of net new functionality in a new or existing application. Projects are differentiated from daily support in that a project requires gathering requirements for net new functionality. Projects are covered by this Statement of Work and are each tracked and approved on an individual statement of work. Project rates are negotiated on this statement of work as shown in the "Pricing" section below. All project work is done on a time and materials basis unless otherwise stated within the project SOW. Pricing Standard Rates: Item Description —FHourly Rate MSP Mana ed Su ort 40 hours monthl base $155.00 Overage Mana ed S upport Overage $175.00 Pro'ect I Project Hours $175.00