CALIFORNIA TRUCK DRIVING ACADEMY

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STUDENT COMPLAINT POLICY A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling toll free 1-888-370-7589 or by completing a complaint form, which can be obtained on the bureau's Internet Web site www.bppe.ca.gov. CEC 94909 (a) (3) (C) Students are encouraged at all times, to verbally communicate any concerns to the academy administration for an amicable solution. Please use the following procedures to handle any and all complaints. 1. First express your concern to your primary instructor for an immediate resolution. 2. If the instructor cannot solve your problem/concern verbally, a written request can be made to a member of the Associate Director for resolution. 3. If the Associate Director cannot solve your concern verbally, the student must submit a written letter of complaint containing all the relevant information to the Academy Director. It is recommended that the written complaint be prepared within 48 hours of the initial incident or complaint. The Academy Director will respond to the letter of complaint within 24 hours. 4. The Academy Director, Associate Director, or both will verify that the student has made a verbal attempt to resolve the complaint. If the student has followed the above 3 steps, a grievance session will be made immediately and this will include all involved parties. Each party involved will be asked to present their version of the incident prior to all the parties being present. 5. Any or all students or instructors must be present at the time of the grievance meeting. All parties will be allowed to present evidence or testimony concerning the incident or complaint. The Academy Director will issue a written statement to all parties within 48 hours after the end of the grievance meeting. 6. If the decision is unacceptable to the student, within 48 hours they must send written copies of all documents and a letter to the Associate Director explaining why the decision is not acceptable. All complaints will then be resolved within 30 days from the receipt of the initial incident report date. Still unresolved complaint may be directed to: 1747 N. Market Blvd. Ste 225 Sacramento, CA 95834 P.O. Box 980818, West Sacramento, CA 95798-0818 Web site Address: www.bppe.ca.gov Telephone and Fax #'s: (888) 370-7589 or by fax (916) 263-1897 (916) 574-8900 or by fax (916) 263-1897 *The Bureau for Private Postsecondary Education ruling will be final. 27 1 Page -California Truck Driving Academy -Student Catalog