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• Make an appointment to discuss the matter with the Campus Director. If a student is unable to resolve a problem informally, a written grievance may be submitted to the Campus Director. • The written grievance must be submitted to the Campus Director. An incident Report form is available for students use and may be obtained from the Campus Director. An Incident Report is not required in submitting the written grievance. • The Campus Director will verify that the student has made an attempt to resolve the concern informally with the Instructor or Director of Training. • The Campus Director will call a grievance committee hearing within 24 hours of receipt of the written grievance. The committee will be composed of the Campus Director, the Director of Training, and any individuals whose participation is warranted by the circumstances of the particular concern. • All persons involved with the incident must be present at the time of the hearing. Evidence will be presented by the student and then by all other parties involved. Minutes will be taken. • The committee will immediately meet in the absence of those involved to review the evidence and vote on a decision. The decision of the committee will be communicated within 1 business day. • A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling toll -free (888) 370- 7589 or by completing a complaint form, which can be obtained on the bureau's internet web site at www.bppe.ca.gov. • As a prospective student, you are encouraged to review this catalog prior to signing an enrollment agreement. You are also encouraged to review the School Performance Fact Sheet, which must be provided to you prior to signing an enrollment agreement. • Any questions a student may have regarding this catalog that may not have been answered by the institution satisfactorily may be directed to the Bureau for Private Postsecondary Education (BPPE), information listed below: Unresolved issues/complaints may be directed to: Department of Consumer Affairs Bureau for Private Postsecondary Education Physical Address: 1747 N. Market Blvd., Suite 225 Sacramento, CA 95834 Mailing Address P.O. Box 980818 West Sacramento, CA 95798-0818 Toll free Number: (888) 370-7589 Registration information: Santa Fe Springs (Main Campus) 562.921,3722 - Visit our Web site: www.tralningoenters.org