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EXHIBIT 2 Definitions A "Unit" is a space rented or designed to be rented to a tenant for residential use and is characterized by a unique tenant, a unique mailing address, or a unique physical location. "Units" include without limitation AHR Units and DHCR Units. A "Named User" license permits Clients to assign User IDs only to a tixed number or specifically named employee users or Affiliates, and simultaneous access to the licensed Program is limited to those specific named users. A "Concurrent User" License permits Client to assign an unlimited number of User IDs to its employees or Affiliates' employees, but simultaneous access to the SaaS Services is limited to the number of authorized concurrent licenses paid for and held by the Client. Use Riehts: The license Lo use Lhe SaaS Service is priced based on Client's License Metrics as of Lhe Effective Dale of this Order Document and allows Client to rise the Software to manage up to the quantity set forth above. Additional licenses must be purchased by Client in the event the number of actual License Metrics exceeds such licensed quantity. If Client's actual License Metrics exceed such licensed quantity, then MRI reserves the richt to charge a premium fee for any additional License Metric used. The cost for these additional licenses will be at MRI's then -current fees. There shall be no fees adjustments or refunds for any actual License Metrics decreases. Fees (other than monthly user access fees) are based on quantity purchased, not usage. Self -Certification: Without prejudice to MRI's audit rights pursuant to the Agreement, Client will, by June 11' of each year, document and certify that. use of the SaaS Services is in full conformity with the use rights granted hereunder. The Self - Certification Document can be found in the MRI Terms and Conditions. MAINTENANCE AND TECHNICAL SUPPORT Maintenance Level: ® Standard Fees: Maintenance is included in the SaaS Fees. Desienated Su000rt Contacts: Maintenance and Support may only be requested by the two (2) Designated Support Contacts named below who must have successfully completed MRI's standard training course prior to (i) logging case requests; or (if) receiving status updates on cases. Client may change these Designated Support Contacts from time to time, to other Client employees, by promptly delivering in writing to MRI the names and contact information of the new Designated Support Contacts (email is sufficient). The SaaS Services fees arc related to the number of contacts; accesS to support by any additional contacts will be Subject to additional fees. One (1) Designated Support Contact must be the Administrator listed above in this Order Document. The initial Designated Support Contacts of Client are. Name: Name: Title Title - Phone: Phone: Address: Address: Email: Email: Client_ 9 A..1h .... .y s .h.. my „r C. ,. . ..m r,.,.r,.i..,.r,a u, .^ 0,•f 2 City Council 3 — 45 5/4/2021