ORANGE COUNTY FAIR HOUSING COUNCIL

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City of Santa Ana CDBG Scope of Work Program Year 2021-2022 (July 1, 2021 - June 30, 2022) Name of Organization Orange County Fair Housing Council Inc. (dba Fair Housing Council of Orange County) Name of Funded Progra Santa Ana Fair Housing Education, Counseling and Enforcement Annual Accomplishment Goal Unduplicated Participants antici ated to be served during the 12-month contract period. 5,250 TOTAL I 1 98% 4990 Low Income Participants 95% Schedule of Performance (estimated) Quarter 1: JUL 1 - SEP 30 Quarter 2: OCT 1 - DEC 31 Quarter 3: JAN 1 - MAR 31 Quarter 4: APR 1 -JUN 30 Unduplicated Participants A Estimated Invoicing $ 15,000.00 $ 15,000.00 $ 15,000.00 $ 15,000.00 $ 60,000.00 Program and Funding Description Fair housing education, counseling & enforcement services combined with landlord -tenant counseling will be provided citywide to current or potential Santa Ana housing providers and consumers. While almost all those served (about 95%) will be income eligible under CDBG program standards, anyone contacting us regarding housing -related issues in Santa Ana will be served. Services will be provided largely via telephone, e-mail and facsimile, from our office in Santa Ana, with in -person and walk-in services provided in the community or at our office as needed and appropriate. Some program activities, mostly education and outreach or workshops, will occur at various sites within Santa Ana. Our office hours are 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm, Monday to Thursday. Walk-ins are welcome at any time and appointments are available. Community events and workshops can occur on any day or time, with workshops attempted to be scheduled to accommodate clients normal working hours. We have extended office hours until 7:00 pm on the 3rd Wednesday of the month to enhance client access outside of normal working hours. Specific services are: A. FAIR HOUSING ENFORCEMENT: - Respond to 15 or more allegations of discrimination of sufficient merit to open a case file. We will address all allegations of housing discrimination made by current or potential Santa Ana households. If fewer than 15 case files are opened, to compensate, we will perform paired, on -site audit tests of multi -family housing, substituted on a one -for -one basis. B. COMMUNITY EDUCATION: - Involvement in at least 40 Santa Ana education and outreach events, either presentations or information tables, reaching over 600 heads of households, and about 1,400 residents in all.. Distribute at least 4,500 pieces of educational material or information packets. Offer a poster/essay contest within Santa Ana elementary schools. Hold 3 landlord workshops, with 2 in English and 1 in Spanish, and 10 tenant workshops, with 4 in English, 4 in Spanish and 2 in Vietnamese. Conduct presentations on landlord -tenant and fair housing laws as requested by City staff of elected officials. Provide training and technical assistance to City staff as well as to real estate agents, lenders, apartment managers/owners, and other housing industry professionals. C. LANDLORD/TENANT COUNSELING: Handle about 1,040 requests for service, from about 980 unduplicated households comprised of about 4,600 people, addressing about 3,350 inquiries, disputes or issues. Most discrimination occurs within the landlord -tenant relationship, so this service facilitates our primary goal by assisting in uncovering possible housing discrimination. About 30% of the discrimination investigative caseload comes from contacts that were initially present as landlord -tenant disputes or issues. We assist housing consumers and providers in resolving questions and avoiding disputes over evictions, deposit returns, substandard conditions, and other landlord -tenant matters. Staff members counsel housing consumers and providers about both their rights and responsibilities. D. CITY ADMINISTRATIVE SUPPORT: - Provide data collection, analysis and reporting to City of Santa Ana CDBG 21-22 Exhibit A