ALL CITY MANAGEMENT SERVICES, INC. (2)

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9. ACMS shall provide all Crossing Guards with apparel by which they are readily visible and easily recognized as Crossing Guards. Such apparel shall be uniform for all persons performing the duties of Crossing Guards and shall be worn at all times while performing said duties. The apparel must be appropriate for weather conditions. 10. ACMS shall be responsible to coordinate with Schools to ensure coverage is being provided at designated locations when school schedules are modified and/or changed for any reason that requires children to arrive or depart at a time that is different than standard scheduled hours. 11. ACMS shall provide supervisory personnel to see that Crossing Guard activities are taking place at the required places and times, and in accordance with all items of this agreement. 12, ACMS shall maintain adequate reserve personnel to be able to furnish alternate Crossing Guards in the event that any person fails to report for work at the assigned time and location and agrees to provide immediate replacement. ACMS shall provide for its employees a 24-hour answering service and shall establish its own call -out procedures. 13. ACMS will investigate all public complaints concerning Crossing Guard services. All incidents shall be reported to Municipality or School District within two (2) hours to advise of the nature of complaint. ACMS shall furnish a written report within five (5) business days after the date of the incident, which includes the course of resolution to said complaint. 14. Any employee whose conduct is not satisfactory, as determined by the City of Sana Ana, shall be removed from providing crossing guard services in the City of Santa Ana, 15. ACMS will conduct all administrative duties associated with the City of Santa Ana Crossing Guard program.