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Make -Up Standards Students are encouraged to be in class every day and on time. The student is responsible for learning the material covered while absent. Make-up work, exams, and quizzes may be assigned at the discretion of the instructor. National and State Licensing and/or Certification Examinations National and state licensing and/or certification examinations are the individual student's responsibility. Although tests and other instruments may be used to determine probability of passing any of these examinations, the school does not guarantee student success. Students should be aware that test fees are not included in the tuition paid to the college. The college makes every attempt to provide accurate information regarding application procedures and test fees. Problem Resolution and Grievance Procedures Informal Resolution Process Many questions or concerns that students may have can be resolved simply through discussion. Students with concerns should observe the following steps in seeking a resolution: • Students should discuss the action or decision with the person responsible for the decision. Resolution will be documented on the Student Complaint Form and recorded by Director of Student Services. • Talk with your instructor or Program Director. Instructor or Program Director will document their efforts to resolve issue on the Student Complaint Form and will either record with or refer to the Director of Student Services. • Talk with the Vice President of Instruction or Director of Student Services. Director will record efforts to resolve issue and record or decide to convene committee to review complaint. Every effort should be made to resolve the issue at this informal level before initiating further action. Resolution at this level should not be greater than thirty (30) days from the time the complaint form was received. In cases that are deemed to warrant assistance, the student may work with the Director of Student Services to resolve the issue. This process should occur no sooner than thirty (30) days from the time the complaint form was recorded and should last no longer than thirty (30) days. Formal Resolution Process Within fifteen (15) calendar days of the conclusion of the informal process, a student dissatisfied with the informal resolution process may seek formal resolution by submitting a written statement documenting the basis of the complaint, all people involved, any adverse consequences, and corrective action sought to the Vice President of Instruction. The Vice President of Instruction will convene a review committee within thirty (30) days to render a decision. Each case is decided on its own merit and the decision of the committee is final and not subject to appeal, unless there is information pertinent to the outcome which was not available at the time of the initial request. All decisions rendered by the committee are valid for one year from the date of decision. A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau's internet website at https•I/www.bi2pe.ca.goylenforcement/cQml2laint.shtm]. 48 2020-2021 Catalog Pacific College