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• Manually supporting scheduling in Othena due to the system's inability to match appointment times to the clinic's availability. • Sending appointment reminders. • Assisting with pre -check and registration on the day of the event to ensure cultural and linguistic concordance. • Calling no-shows and assessing additional assistance they may need to obtain a vaccine on that day or ensuring that waitlisted individuals are able to fill the vaccine slot. Expanded COVID-19 Outreach. Over the last year, LHA has conducted intensive outreach and engagement around COVID-19 prevention, testing, and vaccines. In the two months prior to the partnership with the County of Orange Health Care Agency, LHA conducted outbound phone calls to more than three thousand individuals in its database to assess the impact of COVID-19 in Latinx communities, essential workers, immigrants, and individuals at higher -risk due to pre- existing chronic conditions. Through the partnership with OCHCA, LHA has scaled its efforts to reach the most affected neighborhoods across the entire county, with an emphasis on the 8 Zip Codes identified in Santa Ana and Anaheim, and in parallel the four Zip Codes identified by the State of California in the last month. In the Recovery phase, it will be critical to prioritize outreach and education to individuals with chronic conditions. Specific education programs for this population are outlined in the following section. Additionally, LHA will continue to conduct outreach and engagement to ensure that individuals receive their COVID-19 booster shots, have prevention information related to COVID-19 variants, and that they receive their flu shot to mitigate its impact as we continue to expand COVID-19 immunity. Outreach strategies include: