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r.`." Selectron <br />5:3 TECHNOLOGIES, INC <br />o Schedule/reschedule inspections <br />o Cancel inspections <br />o Hear site address for the permit <br />o Hear current permit fees owed <br />o Payment Processing — Credit Card and E-Check <br />o Partial Payments Acceptance (if desired) <br />• Inspector Menu <br />o Post inspection results <br />o Post correction codes <br />o Leave Message for contractor <br />• Payments <br />All permit, inspection, and/or code information must be made available through an API <br />to the Permitting application database. For any of the features detailed herein to <br />function as described, data must be available in this database to be presented to users. <br />2.2.1. IVR Channel <br />The IVR Channel for the Permits Pack provides callers with an Interactive Voice <br />Response (IVR) system for accessing and posting permit information. The IVR offers <br />functionality in the form of a Contractor Menu and an Inspector Menu. <br />Using the Contractor Menu, a contractor can enter a permit number to access permit <br />information and functions. Upon entering a valid permit number, the user can schedule, <br />reschedule, and/or cancel inspections. After an inspection has been scheduled/ <br />rescheduled/canceled, the caller will receive a confirmation number. Additionally, <br />contractors can use the IVR to access inspection results, including any associated <br />correction codes and descriptions. Finally, the contractor can access messages left for <br />them by an inspector, or leave a message for an inspector. <br />Using the Inspector Menu, accessible via a hidden main menu option, an inspector can <br />enter a permit number to post inspection results via the IVR. When posting results, the <br />caller will need to enter a valid Inspector PIN number (or some other validation number <br />to be determined during implementation). The PIN can be determined by Santa Ana, but <br />must be validated by the Permitting database. When posting results, inspectors can add <br />correction codes as well as leave a message for the contractor. <br />If desired, callers can be given the option to transfer to an agent. If a caller requests a <br />transfer, the Relay IVR performs a transfer to a number specified by Santa Ana. <br />2.3. Dog Licensing <br />Santa Ana will be configured with a custom application for Dog Licensing. The Dog <br />Licensing application offers Santa Ana's customers with a central point of access for <br />Trusted Solutions. <br />May 13, 2021 Page 4 of 14 Real Value. <br />