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Selectron , TECHNOLOGIES. INC license management and payments. Citizens will be able to enter a license number and access data and activities, including: • License Validation • Renewal Timeframe & Due Date • Discount Validation • Rabies Expiration • Payment Processing — Credit Card and E-Check • Partial Payments Acceptance (if desired) All information must be made available through an API to the Dog Licensing application database. For any of the features detailed herein to function as described, data must be available in this database (via API) to be presented to users. 2.3.1. IVR Channel The IVR Channel for the Dog Licensing application provides callers with an Interactive Voice Response (IVR) system for accessing license information and making payments over the phone. Citizens can call the Dog Licensing IVR channel in order to hear license information and to make a payment. Citizens will need to enter a valid license number in order to perform various activities via the IVR. The IVR validates this data against the Dog Licensing database. Once the license is validated, the IVR will speak the renewal tmeframe and due date, as well as an amount due (if any exists). The caller will then be given the option of making a payment. Using the IVR, callers will also be able to access other license information/functions as listed under Dog Licensing, above. Callers will also be able to transfer to an agent. 2.4. Business Licensing Santa Ana will be configured with a custom application for Business Licensing. The Business Licensing application offers Santa Ana's customers with a central point of access for license management and payments. Citizens will be able to enter a license number and access data and activities, including: • License Validation • Business License Information including Fees, Due Dates, etc. • Payment Processing— Credit Card and E-Check • Partial Payments Acceptance (if desired) Trusted Solutions. May 13, 2021 Page 5 of 14 Real Value.