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ESelectron TECHNOLOGIES, INC 3.2. Payment Gateway Interfaces For payment processing, Relay will be integrating to Invoice Cloud. The payment processing service is PA-DSS validated. Integration to the payment gateway initiates the collection and reconciliation of the payments being gathered by the department. It is required that the payment gateway integrates utilizing a REST/Web Service implementation. The following payment processing fees and services are not covered by the purchase of the application: • Transaction fees • Merchant accounts • Third -party payment processing services, fees, and software 4. Deployment Model This implementation of Relay will utilize a mixed deployment. The Permitting, Dog Licensing, and Business Licensing IVR applications will each be deployed on a new virtual server on premise in Santa Ana's VMWare environment. Santa Ana must provide a Windows OS license for each new virtual server. Relay requires the following minimum specifications: • Quad -Core Intel Processor • 16gb RAM • Windows Server 2016 • ESM v6.5 (or above) If the customer is providing SQL: • Microsoft SQL Server 2012 or 2016 Santa Ana's IVR solutions are licensed for: • Four (4) inbound IVR ports allowing for up to four concurrent calls. Santa Ana is responsible for providing either analog phone lines or VOIP SIP trunks to support the 4 licensed ports The Relay Outbound solution will be deployed in Selectron's single -tenant Relay Managed Services environment. Relay Managed Services is a single -tenant hosted application, located in Selectron's local hosting facility. Selectron's hosting facility is a co -located data center featuring keyed entry and individual server locks for security. With a Managed Services solution, Selectron owns all hardware and is responsible for security, ongoing maintenance, and proactive support. Santa Ana's Relay Outbound solution is licensed for 30,000 annual outbound messages and 4 hours of Template Builder training per year. Trusted Solutions. May 13, 2021 Page 9 of 14 Real Value.