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MSelectron <br />TECHNOLOGIES, INC <br />S. Administrative Tasks <br />This section details administrative tasks that can be performed in order to manage Relay. All system <br />administration for Relay is handled through the Relay Portal web application. An administrator from <br />Santa Ana will be provided with user credentials for the Relay Portal application during the <br />implementation process. Additional users can be created by the administrator as needed. <br />Permissions can be assigned on a per -user basis; permissions govern the functionality available to a <br />given user. <br />The Relay Portal provides Santa Ana administrators with a single platform for viewing system usage <br />and health, running reports, and configuring various system settings. The Relay Portal is supported <br />on all modern, "evergreen" browsers including: Chrome, Firefox, IE10+, Microsoft Edge, and Safari. <br />5.1. Run System Reports <br />Santa Ana administrators will be able to run system reports via the Relay Portal. Reports <br />that can be run by the administrator include: <br />• Payments <br />• Call Statistics <br />• Call Activity <br />• Call Detail <br />• Outbound Statistics <br />5.2. Schedule Outbound Campaigns <br />Using the Relay Portal, administrators can create, edit, and review outbound campaigns <br />made using Relay Outbound. Each instance of an outbound campaign must be <br />scheduled individually. This includes selecting the type of notification, the date/time of <br />delivery, and (for static notifications) the configuration of the message. <br />The administrator will also need to upload a contact list in .csv format for the <br />notification. The exact formatting of the .csv file will vary depending on the notification <br />being scheduled. Selectron will provide Santa Ana with example .csv files for the <br />configured notifications included in this project, as well as assistance in generating the <br />outbound call list. <br />6. Responsibilities <br />6.1. Selectron Technologies, Inc. <br />This section outlines Selectron Technologies' responsibilities regarding service initiation <br />and operation. <br />Trusted Solutions. <br />May 13, 2021 Page 10 of 14 Real Value. <br />