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�.�f'sfirt�%" • . � • • � 6.1.1. Provide Project Management Selectron Technologies assigns a Project Manager to the service implementation. The Project Manager is the Customer's primary contact at Selectron Technologies and coordinates all necessary communication and resources. 6.1.2. Provide Documentation The Project Manager provides the Customer with the following documents to help facilitate the service implementation process: • Implementation Questionnaire- gathers critical information needed to setup and initiate the service. This includes information on the toll -free numbers, call volume, APIs, and the types of payments being gathered. • Remote Access Questionnaire- details information needed by Selectron Technologies to remotely access the Customers network and application database, prior to system initiation, to allow for complete system testing. • Implementation Timetable- details project schedule and all project milestones. • Quality Assurance Test Plan- assists the Customer in determining that the interactive solution is functioning as specified in the Contract. • Service Acceptance Sign -off Form- indicates that the Customer has verified service functionality. 6.1.2.1. Develop Channel Design The Project Manager works with the Customer to develop and complete the following portions of channel design: • IVR call flow design • Outbound messaging configuration Software development cannot begin until these design elements are completed and approved by the Customer. 6.1.3. Perform Quality Assurance Testing Selectron Technologies thoroughly tests all applications and integration points prior to initiation, ensuring system functionality. This includes data read from and written to the application database and the general ability for a customer to successfully access live data and complete a transaction. 6.1.4. Provide Installation and Administrative Training Selectron will provide two days of onsite installation and training for Santa Ana's Relay solution. Trusted Solutions. May 13, 2021 Page 11 of 14 Real Value.