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<br />Approve Street Outreach and Engagement Agreement with City Net <br />October 5, 2021 <br />Page 2 <br />for individuals needing both housing and mental health services. Over the last 12 months, <br />16 percent of Santa Ana Police Department (SAPD) calls for service have been <br />homeless-related and many of these calls were regarding mental health concerns. To <br />address both on-going street outreach/engagement services and calls for service, staff <br />proposes an innovative response to traditional street outreach and engagement that will <br />divert non-violent mental health or substance abuse calls for service for individuals <br />experiencing homelessness away from the Police Department and from the mySantaAna <br />App to these teams. The goal is to transition calls to subject-matter experts who are <br />highly trained in their profession of homeless services crisis intervention, mental health, <br />addiction and medical services to provide the best response to those in need. These <br />experts rely on trauma-informed techniques to de-escalate situations and bring them to a <br />non-violent resolution. Teams will only request the SAPD to respond if the situation <br />presents criminal activity or public safety concerns. <br />With the goal of expanding outreach services, the City released a request for proposals <br />(RFP), including a program to divert 911 calls. The City received applications from three <br />organizations. A review committee composed of the Community Development Agency <br />and Santa Ana Police Department staff rated the applications and interviewed the three <br /> organizations. It is the review team’s recommendation that City Net is best suited to <br />provide these services. City Net has successfully provided a similar program this past <br />year for the City of Anaheim. City Net has worked on a myriad of the most visible <br />homeless encampments in Southern California, including the Santa Ana River Trail, the <br />Civic Center Plaza of the Flags, and more recently, El Centro Cultural de Mexico. They <br />have been a tremendous partner, working collaboratively with SAPD, providing referrals <br />to shelter, and providing case management for a number of individuals experiencing <br />homelessness in Santa Ana. <br />During the pilot program, City Net will provide teams working across the City, seven days <br />a week from 7 a.m. to 9 p.m. The program will be evaluated in spring 2022 to determine <br />the recommended outreach program and financial requirements needed for Fiscal Year <br />2022-23. <br />FISCAL IMPACT <br />Accounting Unit, <br />Accounting <br />Fund DescriptionAccount <br />Fiscal YearAmount <br />Unit-Account <br />Description <br /> ARPA-CDA, <br />American <br />FY 21-22 <br />18118013-69135Payment to $1,000,000 <br />(Nov.-June) <br />Rescue Plan Act <br />Subagent <br />HHAP-1, <br />Emergency and <br />FY 21-22 <br />12218716-69135Payment to $ 300,000 <br />(Nov.-June) <br />Health Grants <br />Subagent <br />Total$1,300,000 <br /> <br />