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City of Santa Ana <br />RFP: Homeless Navigation Center <br />Respondent team's financial strength and ability to raise private capital for the <br />proposed uses. <br />D. References. Include a list of at least two references from public agency partners with full <br />names, title, contact phone and email information, and identification of the projects. <br />II. Program Design and Outcomes —(84 omtsj <br />A. Program Description. Detailed narrative describing the proposed navigation center <br />and explaining how the shelter will ensure that multiple populations can be served. <br />Please make sure to address the following information: <br />1) Continuum of Care System. Explain how the proposed shelter will be <br />integrated into the larger Continuum of Care system. <br />2) HMIS, Describe organization's experience working in HMIS and your plan to <br />comply with HIVIIS requirements. <br />3) Permanent Housing. Describe how clients will be connected to permanent <br />affordable housing through the use of rapid rehousing or other systems. <br />4) Client Referral Process. Describe how referred clients will be linked with <br />other organizations and service providers in compliance with its use of the <br />Coordinated Entry System and to ongoing services, including physical and <br />behavioral health care and job readiness. <br />5) Admission Criteria and Procedures, Describe admission criteria and <br />procedures including client rules and guidelines, identification requirements, <br />screening requirements, bed reservation system, new clients, day leave and <br />returning clients and hours of operation. <br />6) Re -admission Procedures. Describe exit and re -admission policies and <br />procedures. <br />7) Types of Services. Describe the type of on -site and off -site services to be <br />provided including, but not limited to: housing location and navigation, outreach <br />and engagement, intake and assessment, case management, residential <br />services, substance abuse counseling and crisis intervention services. <br />8) Program Outcomes. Describe how program outcomes listed in the table will <br />be met. <br />9) Case Management. Describe the level and frequency of case management <br />and explain how these case management services will increase stability. <br />10) COV1D-19. Describe modifications to address the pandemic, <br />20 <br />