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EM <br />2021-2022 Santa Ana Homeless Street Outreach Diversion Pilot Scope of Work <br />Program Performance Outcomes Matrix <br />Program Performance Outcome Matrix <br />`0 <br />2021-2022 Santa Ana Homeless Street Outreach Diversion <br />ee <br />C <br />; <br />o <br />E <br />u <br />e <br />O1 <br />'a <br />16 <br />Y <br />oo <br />T <br />M <br />O <br />m <br />13 <br />A <br />c <br />$_ <br />v <br />v <br />p, <br />tlWA <br />w <br />5 <br />m <br />0. <br />o <br />0. <br />N <br />w <br />H <br />M <br />tW <br />C <br />u <br />C <br />�+ <br />U <br />a <br />Z <br />as <br />V) <br />E <br />C <br />gq <br />0 <br />m <br />N <br />? <br />W <br />C <br />H <br />N <br />> <br />c <br />y�j <br />7 <br />91 <br />W <br />U <br />S <br />G <br />O <br />N <br />G <br />U <br />W <br />M <br />a <br />rut ivtmancu vutwme Outcome ivieEric - <br />Outreach Contacts 750 Outreach Contacts/month R R A C I <br />Outreach Contacts 500 COVID engagements/month R R A C I <br />Case management 40/month R R A C I I I <br />Phone Calls Dispatched 500 calls dispatched/month R A C I I I <br />Street Exits 60 street exits/month R R R A C I I I <br />Mental Health 10 mental health <br />Assessments assessments/quarter R R R A C I <br />Efficient/Effective Use Spending with 100% <br />of Resources documentation R R R I I C R A I I <br />100% Completeness and timeliness <br />Data Quality of data R R R I I C A I I <br />All client demographic information <br />Demographics logged R R R I C I A I I <br />Key <br />Responsible (R): Those who do the work to achieve the task. <br />Accountable (A): The one ultimately accountable for the correct and thorough completion of the deliverable or task, and <br />the one to whom Responsible staff are accountable. There is only one person accountable for each task or deliverable. <br />Consulted (C): Those whose opinions are sought; and with whom there is two-way communication. <br />Informed (1): Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with <br />whom there is just one-way communication. <br />City Net— Local Field Office: 2030 E. 41h Street, Santa Ana, CA 92705 <br />10 <br />