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MM <br />2021-2022 Santa Ana Homeless Street Outreach Diversion Pilot Scope of Work <br />This number can be duplicated in any given reporting period. <br />Reflects the current number of homeless neighbors who are voluntarily engaged In a formal, written case management <br />relationship with City Net. Clients sign permission to allow City Net case managers to work with them to achieve progress on <br />a mutually agreed upon plan to attain housing and supportive services. Case managers follow-up with housed clients for 6 <br />months after housing to ensure a successful placement. Active cases are engaged once a week on average and are considered <br />Inactive after 90 days of no contact. This is an unduplicated number that changes over time as former clients exit case <br />management and new clients enroll. <br />Street Exits are defined by HUD and enumerated In the HUD systems performance report, and City Net uses these <br />designations for all street exits achieved through the efforts of two or more agencies working together within the context of <br />the homeless collaborative in the city. HUD designates some of these street exits as "temporary" and some as "permanent', <br />and City Net exercises discretion to count as exited those homeless neighbors who have a reasonable plan in place to move <br />from temporary shelter to permanent housing. Streetexits may also reflect duplicated numbers as individuals may enter, <br />then exit, then reenter shelter/housing multiple times during the reporting period, and HUD guidelines require that City Net <br />count these as multiple street exits even when referring to a single Individual. <br />City Net — Local Field Office: 2030 E. 41h Street, Santa Ana, CA 92705 <br />13 <br />