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O RSG BETTER COMMUNITIES. BOLDER FUTURES. October 5, 2021 Judson Brown, Housing Division Manager City of San Ana Community Development Agency 20 Civic Center Plaza (M-26) Santa Ana, CA 92701 17872 GILLETTE AVE. 714 5414585 SUITE 350 INFO -a WEBRSG.COM IRVINE, CA 92614 WEBRSG.COM Via Email PROPOSAL —ADMINISTER THE CITY'S RENT STABILIZATION AND JUST CAUSE EVICTION ORDINANCES AND PROVIDE ANALYSIS AND GENERAL CONSULTING SERVICES RSG, Inc. welcomes the opportunity to provide the City of Santa Ana ("City") with services related to the City's Rent Stabilization and Just Cause Eviction Ordinances ("RSO" and "JCEO", respectively). It is our understanding that the City is seeking a consultant to provide interim housing services to administer the City's newly adopted RSO. We also understand that it is the intent of the City to further refine the RSO over the next nine to twelve months. The following proposal details the scope of services RSG will provide, the project team, and the fee schedule. SCOPE OF SERVICES RSG will perform the following Scope of Services: RSO and JCEO Initial Implementation RSG is available to assist the City in the announcement and initial launch of the City's RSO program and JCEO, and to respond to public inquiries as needed. It should be noted that RSG only has Spanish speakers on staff and would need to work with the City to identify other translation services needed. We would work closely with the contacts that the City already has. Content Creation — RSG can prepare RSO program and JCEO information for property owners and tenants, including: • a press release, • website content creation, including a list of Frequently Asked Questions (FAQ5), • a letter to rental property owners, and • fliers and handouts. Point of Contact, Staffing Counter, and Hotline - RSG can provide temporary staffing to answer questions of property owners and residents, both in person for walk-ins and appointments at City Hall or the Housing Authority (or another location best suited for the clientele), and via a phone Hotline. RSG will respond to general inquiries from property owners, tenants and mobile home park residents, and the general public regarding the City's RSO and JCEO. Depending on the availability of temporary staff and the volume of inquiries, the number of days and hours of in -person staffing will be adjusted accordingly. Initially, RSG will providestaff upto 5 days a week during regularwork hours of 8am - 5pm. RSG will seek to schedule and consolidate all in -person appointments to a few days a week, whenever possible. IRVINE 0 BERKELEV • VISTA