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Workshops/Webinars - RSG can conduct up to two (2) workshops per month during the first three (3) months after adoption of the RSO and JCEO. These workshops will be in -person and online in the form of a webinar. Theywill be recorded and made available on the City website for future reference. The workshops can be tailored to specific groups such as non -profits and tenants' organizations that may assist renters with the RSO and JCEO, and property owners and property managers. RSG will work with the City to provide translation for these workshop/webinars In Spanish and Vietnamese. • Preparing Form of Written Notices to Tenants - RSG can work with the City Attorney to prepare the forms of notice that property owners must provide to tenants at commencement of a tenancy and as part of any notice to increase rents, as described in RSO Section 8-1998.6 and JCEO Sections 8- 1994(a)(2) and 8-1994(f). - • Preparing Fair Return Petition Application - RSG will prepare intake forms to gather the necessary information to evaluate an applicant's request to increase rents above the amount automatically allowed underthe RSO, in order to receive a fair and reasonable return. RSG will prepare a workflow document in advance for the petition process, establishing what information is needed, who is responsible for certain actions, and in what timeframe. See below for more detail on the calculation and evaluation process. RSO and JCEO Ongoing Administration RSG is available to administer the City's RSO program and JCEO on an ongoing basis, and continue to respond to public inquiries as needed, including: • CPI Rent Increase Calculations— RSG will prepare and distribute allowable rent increase amounts to affected property owners pursuant to the procedures detailed in the RSO. CPI calculations determine the allowable percentage a property owner/landlord is allowed to increase a tenant's rent by. The RSO states that this shall be the lesser of 3% per annum or 80%of the change in CPI. • Fair Return Petition Review — If a property owner/landlord believes the annual RSO rent increase does not allow for a sufficient fair return on investment, they may file a petition for a fair return increase that may allow for an adjustment above the 3% or CPI calculation. This process requires reviewing income and expense information and performing a maintenance of net operating Income analysis. Petition Review— RSG will review the Petition to ensure that it is complete and adheres with the RSO requirements, that all claimed expenses are eligible operating expenses, and that property revenues are verified. Petition Review also includes preparing correspondence to the applicant informing them if their Petition has been deemed complete or insufficient. If the Petition is incomplete, RSG will inform the applicant of any deficiencies with sufficient detail, and provide them an opportunity to submit additional information. RSG anticipates that the City will be responsible for all mailings. Net Operating Income ("NOI") Analysis - RSG will use a Maintenance of Net Operating Income ("MNOI") methodology for determining fair and reasonable rent. The MNO1 method. is a recognized and accepted practice used in other jurisdictions for evaluating fair return increases under rent stabilization. RSG will calculate a base year N0I for a property prior to adoption of the RSO, using actual historical revenue and expenses for that property, collected through the Petition process. RSG will provide the analysis to the City for review so the City Manager or their designee can decide on the allowable rent increase amount.