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RSG will also evaluate all the other factors that may be considered by the City Manager or their designee as part of the rent increase, as detailed in the RSO Section 8-1998.3(c), including but not limited to conducting an inspection of the subject property if warranted. • Written Evaluation — RSG will prepare a written evaluation of the materials submitted by the applicant and residents. The written evaluation will include a description of the various rent increase factors and the proposed allowable rents under each method. Per the RSO Section 8-1998.2, the Fair Return Petition application will be reviewed and approved by the City Manager or their designee. • Appeal Process - RSG will provide assistance with coordinating and scheduling of any administrative appeals related to the RSO, in accordance with procedures outlined in Chapter 3 of the Municipal Code, and will participate in any appeal hearing with the City. • Tenant Complaints under RSO and JCEO — RSG will provide information to tenants regarding the provisions of the RSO and JCEO but will not be expected to assist the tenant any further regarding complaints or enforcement. Rather, tenants will be directed to contact an attorney of their choice to provide legal advice and assistance. • Staff Training— RSG understands that all or a portion of the services will be on an interim basis until such time as City staff, or another designated party, is ready to assume responsibility for implementation. RSG will prepare training materials and assist in the transition to City staff, or a prospective Rent Control Board, for long-term program implementation. RSO Advisory Services RSG understands that the City would like to continue to evaluate potential improvements to the RSO, conduct due diligence, and further study the additional regulatory framework and infrastructure necessary to implement the RSO and JCEO, or other potential protections. These measures are to include the possible creation and operation of a Rent Control Board or similar body, and a rent registry. RSG is available to conduct necessary research as directed by City staff, including but not limited to best practices and procedures of rent stabilization ordinances in other communities. RSG can attend and participate in staff and City Council meetings, as requested. We are also available to conduct surveys or other forms of community outreach as needed. RSG will be available to provide analysis, expert testimony, or other support to the City regarding any legal challenges to the RSO and JCEO. dZi11X"i17e10Ti Tara Matthews will serve as the Managing Principal providing oversight for all aspects for the engagement and will be the primary consultant. She will be assisted by Mark Sawicki and Lynn Kelly -Lehner, Directors, Cindy Blot and Dominique Clark, Senior Associate, and Alejandra Martinez and Rebecca Riddle, Analysts, who all have previous experience with rent stabilization ordinances. Other RSG staff may be assigned as needed. Cindy Blot will serve as the initial onsite counter and hotline staff. RSG will provide written notice to the City at least 5 days in advance if Ms. Matthews or Ms. Blot, or other key personnel, are no longer available to provide services and will need to be replaced. Resumes of staff are available at www.webrsg.com or can be provided upon request.