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NextRequest Terms and Conditions Version 3.3 (May 21,2020) These Terms and Conditions, together with the order form("Order Form")executed between NextRequest Co. and Customer,which is incorporated herein by reference, constitute a legally binding contract between NextRequest and Customer. The Order Form, together with these Terms and Conditions is referred to as the "Agreement" or "Service Agreement". Any terms on Customer's purchase order or other business forms by which Customer orders or pays for Service will not become part of this Agreement. NextRequest means NextRequest Co., a Delaware Corporation with principal offices at 460 Brannan St. #77208 San Francisco, CA 94107 and Customer means the entity or person identified as such in the Order Form. Each of NextRequest and Customer may each be referred to as a "Party" and together as the"Parties". Terms and Conditions 1. Services 1.1. NextRequest Service. During the term of this agreement, NextRequest will use commercially reasonable efforts to deploy,host, and maintain for Customer an instance of the Service as further described in the Order Form. 1.2. Service Level Agreement.NextRequest will provide support for the Service according to the terms of the Service Level Agreement attached hereto as Exhibit A and incorporated by reference. 1.3. Other Services. If provided in the Order Form, NextRequest will provide Additional Services consistent with industry standards and according to the terms in the Order Form. Services such as setup or customer support will be provided during Business Hours, online, or by telephone, unless otherwise agreed to by the Parties. 1.4. Excluded Services.Unless expressly provided in the Order Form,NextRequest is not responsible for registering or maintaining domain names or DNS;hardware or software not provided as part of the Service;integration between the Service and any other software or system(except for issues originating with the Service or its interfaces);or direct support to Requesters. 1.5. Security.The Service is hosted by third-party Service Providers pursuant to agreements between NextRequest and such Service Providers. NextRequest maintains the level of security outlined in NextRequest's Systems Security Plan("Security Plan), which is available at https://www.nextrequest.com/compliance/system-security-plan. 2. Intellectual Property and Licenses. 2.1. Service.The Service is protected by copyright, trademark, trade secret, and other intellectual property laws of both the United States and foreign countries.Except for the express licenses granted in this Section 2.1, NextRequest reserves all rights in the Service. As between Customer and NextRequest,NextRequest retains all and exclusive