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KDC Systems <br /> An EMCOR Company <br /> 2.5. Factory Acceptance Testing & Metrology Lab <br /> This Lab is used for conducting Factory Acceptance Tests. This Lab is also used to house Test <br /> Systems for supported customers. <br /> 2.6. On Going Support <br /> KDC Systems is committed to supporting City of Santa Ana for the next 5 years and <br /> beyond. Here are some additional services, which may be of value to City of Santa Ana. <br /> Emergency Support <br /> KDC Systems maintains a 24-Hour Emergency Number. We can contractually <br /> commit to getting an engineer on-site within a specified time frame in the case of <br /> an emergency. <br /> 2.6.2. Scheduled Service Calls <br /> We will schedule regular service calls. The purpose of these calls is two-fold. <br /> Firstly, we will meet with City of Santa Ana and discuss the performance of the <br /> system.This would be the forum for raising minor/ non-emergency issues. These <br /> meetings would also be used for planning future upgrades and small maintenance <br /> projects. <br /> Secondly, KDC Systems would use this service call to review system logs in order to <br /> detect emerging issues. Special attention would be paid to alarm logs. Recurring <br /> alarms can be indicative of an emerging problem which needs attention. <br /> Alternatively, they may indicate an alarm that needs to be tuned or <br /> reprogrammed. KDC envisions working with City of Santa Ana to reduce the <br /> volume of nuisance alarms generated and 'rationalize' the system alarms. <br /> 2.6.3. Software Updates / Patches <br /> KDC Systems is also available to monitor all city software and firmware for updates. <br /> Software Updates will be applied at regular intervals (such as quarterly). In the <br /> Cit ouncil 23 — 113 KD 8bystems <br /> An EMCOR Company <br />