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V City Net
<br />2021.2022 Santa Ana HomelessStraet Outreach Diversion pilot Scope of Work
<br />Outreach contacts reflect the numbor of latoractions for do speclpc purpose of reaching out to unsheltered homeless
<br />neighbors In a process of bullding trust and offarlAg support toward the long-term goal of connecting them with emergency
<br />shelter, heusing, orcritkal services; and providing urgent, non -facility -based care, These octivI is are intended to help
<br />homeless neighbors to obtaln appropriate supportive services, Including assistance to obtaining permanent housing, medical
<br />hOaltNtroatment mantelhealth treatment,eaunsohng, Supervision, andotberMvIcesessential for achieving lndopendent
<br />living; housing stability cast management; and otherFederal, State, local, or private assistance available to assist the
<br />program Participant Inobtaining housing,stablliry. This number can be duplicated In any given reporting period,
<br />"OOVID•19 Engagemnnts reflect the number of Interactions by city Nees street Outreach and engagement staff to ensure that unsholtered homeless neighbors have access to sorvices and updated Information about comDd9, by working to,
<br />• Provide Information to sducate people abootCOVID,19: where they can got tested, haw it spreads, health Impacts,
<br />cornmon symptoms, and other features of the dheaso,.
<br />• Use health massages and materials developed by credible public health sources, such as local and state public health
<br />departmants or the centers for Disease Control and prevention (CDCj.
<br />• Provide educational materials about COVID•19 for non-English speakers, those with low literacy or Intellectual
<br />dlsabllittas, and people who are hearing orvision Impaired,
<br />• ensure communication with clients about changas in homeless services polities and/or changes to physical location of
<br />services such as food, water, hygiene facilities, regular healthcare and bahavlorai health resources
<br />Provide health and hygiene Intervondons:
<br />O Recommend that all clldnts wear masks any time they are around other people, noting exceptions such as
<br />young children under age 2, anyone who has trouble breathing, or Is unconsclous, lncapaeltated, or otherwise
<br />unabla to remove the mask without assistance,
<br />o Provide clients with hygiene materials including Items such as hand sonimar, soap, shampoo, cleansing wdpes socks, blankets, non-perishable snacks, botded water, sunscreen gloves, toothbrush, toothpaste and other
<br />Itemsdepeading on client needs,
<br />o Discourage clients from spOAding time in crowded piacea,or gathering to largo groups, far example at locations
<br />whore food, water, or hygiene supplies are being distributed,
<br />o If It Is not possible for clients and staff to avoid crowded places, ootouroge spreading out (at least 6 feet
<br />between people) to the extent possible,
<br />• Encourage proper waste disposal to prevent spread of disease and minimttq risk,
<br />• continue providing Ilnkagas to homelesssarvices, housing, medical, mantaf health, end substance use treatment,
<br />Including provision of madlcatlon-amistacitherapies,
<br />• MaintatnuPO-date contact 1AWMatlooand areas Frequented for each parson,
<br />• Coordinate, integrate, and leverage resources to maximba impact of servkes for Individuals who are experiencing
<br />homelessness,
<br />• Engage Individuals and famllipsnotyetworkingwith 4CESPartnerAgency,with aprimary focus Onunsheltemd
<br />families and Individuals In encampments.
<br />• Conduct frequent visits to encampments known to have persons experiencing homalessness throughout te city.h
<br />• Record all assessments and subsequent services in the Homeless Management Information system (Nutth enter and
<br />nsaintaln Umely and Complete client data,
<br />• Unk clients to the Coordinated Entry System (COS) to provide ongoing engagement, document collection, and case
<br />management services to facilitate a match to en approprote housing resource,
<br />• Case Management In the context of COS, which Is voluntary and cilant-ontered, with the goal of identifying strengths
<br />and client-dlractsd goals, while promoting health, recognition, and well-being with a focus en linking the client to a
<br />permanent housing resource and providing the necessary services needed to promote housing stability,
<br />City Net — Local Field Office: 2030 H. 0h street, Santa Ana, CA 92105
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