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Attachment A - Joint Agreement for 800 MHz CCCS <br />Page 71 of 83 <br />• Any work being scheduled affecting the System and/or subsystems performance and <br />reasonable notification to the System's users of same. <br />• Ensuring all technicians assigned to work on System equipment have successfully <br />completed appropriate training on the equipment. Training requirements are referenced <br />In the training section of the SOP. <br />• Following a preventive maintenance plan as defined in the preventative maintenance <br />section of the manufacturers' manuals. <br />• Maintaining a list of the qualifications and contact information of technical staff in the <br />event of an emergency. <br />• Maintaining a list of the available spare parts/equipment pertaining to the System and <br />subsystems. <br />• Ensuring any equipment upgrades or changes affecting normal operations of the System <br />are discussed and approved by the Governance Committee. <br />• Determining how critical an equipment failure is operationally, determining the <br />appropriate action, and escalating or de-escalating the repair process as needed. <br />Management <br />The Lead Agency is responsible for managing the maintenance of the System equipment and <br />sites and managing the repair responsibilities in emergency situations. <br />7.3 Maintenance / Repair Notifications <br />Purpose or Objective <br />Defines the procedure for notifications of scheduled and unanticipated maintenance activities <br />having an impact on normal System operations, System interruptions, and System outages. <br />It is the policy of the Lead Agency to provide guidelines for user notifications for any <br />maintenance actions having a potential for System interruptions. <br />Technical Background <br />Typically, equipment functionality can change when hardware and software configuration <br />alterations or other maintenance activities are performed. Advanced notification of planned <br />maintenance activities that impact the normal operation of the System allows user agencies and <br />subscribers to make preparations as needed. Notification will also be made to user agencies <br />when a catastrophic failure happens. <br />If the notification process is difficult and lengthy, it can become a barrier to making notification <br />to user agencies. <br />Failure to make proper notification to user agencies can result in unneeded confusion, <br />disruption or loss of public safety communications, and possible compromise of any special <br />operations communications. <br />Operational Context <br />