VALLEY MAINTENANCE CORPORATION (7)

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IMPLEMENTATION PLAN Valley Maintenance's management is goal oriented, which places primary emphasis on solution -seeking behavior and on-the-job results. Accordingly, the first step in developing a specific management approach for a newly proposed business is to create a clearly defined set of performance standards for the job and proceed to develop a basic operation plan customized around those standards. Performance goals which must be achieved — on schedule with Quality Assurance in mind —for the provision of custodial and related services at your facilities are: 1. Safe, clean, sanitary premises; maintain all facilities at a peak level of "just opened" appearance at all times. 2. Cooperative interface with property manager assigned to this project. 3. Preventive, as well as corrective actions. 4. Flexibility and adaptability. 5. Provision of custodial services with respect for the important and complex work being performed. With that in mind, we propose a comprehensive and continuing program encompassing the provision of personnel, supervision, and related requirements and services necessary to provide full and complete custodial services as described in the work specifications. TECHNICAL RESPONSE REQUIREMENTS Valley Maintenance proposes to use methods and procedures that have proven successful on large custodial service contracts that we have managed. Our techniques have evolved and been refined over the years. Here we address the ability of our firm to ensure that all personnel assigned to provide services under the proposed contract meet or exceed standard for quality and appearance in the performance of their tasks. In order to do so, we have isolated the important steps that we take to accomplish this. First of all, we must know the contract requirements. One of the first tasks, upon notification of contract award to our company, is management indoctrination of the requirements of the contract. Key company personnel will be assigned to this project in support of the local, on -site, management and supervisory staff. These persons will be responsible to oversee and to manage this project. Therefore, at all levels of responsibility, detailed knowledge and understanding of the contract requirements must be established. At the company level, the Operations Manager, the Quality Control Manager, and the President are required to know and understand the contract requirements. The following attachments are our company concept for providing supervision and quality control to include special methods for monitoring performance and communication.